random disconnect on desktop client and settings wiped

Description

random element desktop will put [Offline] in the title bar and say connectivity lost. no other internet is lost anywhere. closing and open element desktop does not fix. only fix is to sign out and back in. this looses settings though every time

this happen most times after update from notification in client too. will immediately be offline and have to sign out and back in

for me offline happens at least once per week unless update available. settings always wiped when sign out

Steps to reproduce

intermittent hard to reproduce but

• sign in
• stay signed in for awhile and it may happen

OR

• click update notification and will be offline when done
• -sign out/back to fix

should not random lose connection and go “offline”. settings should stay when logging out and back in if same user

Logs being sent: will need to get when happens

Version information

• Platform: desktop?

For the desktop app:

• OS: Windows
• Version: Element version: 1.7.33 olm version: 3.2.3

[dbkr]

If you could submit debug logs for this issue we may be able to see what’s going wrong.

[turt2live]

This issue does not appear to be in an actionable state. If this is still happening, please open a new issue with the requested information.