in real time for customer sites with no connectivity
Achieve real customer satisfaction: debug your software when on your customer’s site, with zero downtime.
Resolving issues on site has never been easier
No more unnecessary downtime, multiple iterations, or hotfixes for the sake of inserting logs or debugging on the customer site. Customers run a simple command and deliver the data you need on the fly.
- Collect temporal data on demand, in real time with no downtime
- No need to reproduce issues locally
- No hotfixes
Reduced customer friction
Lightrun saves you the hassle, bringing you far less friction and overall, a better customer experience. No more long customer calls, guiding deployments by phone or visiting the site repeatedly
- Minimal customer involvement necessary balanced by maximum data needed for resolution
- Lightrun is transparent to your customers
- Fast resolution for complex issues
- Big savings in time & money coupled with increased productivity
As experienced cybersecurity engineers, the Lightrun team fully recognizes the importance of embedding security as part of the product design and delivery. Your and your customers’ data are completely safe when using Lightrun – no worries.
- No need to connect to a server or open any ports
- No data ever leaves your site
- Auditing, blocklisting and more