Routine requests shouldn’t consume expert time
How-tos, access issues, logic questions, and misclassified requests consume L1, L2, and L3 capacity.
Knowledge
Skip the ticket.
Get the answer instantly.
Get agents grounded in your SAP estate’s code, data, and architecture, so knowledge is shared, and every team can access the information they need.
Trusted by engineering teams at Fortune 500s
Scale access to your
organization’s knowledge
Enterprises need a single source of truth
The same question can get a different answer depending on who you ask, or which report you pull.
Knowledge is fragile, held in tribal memory
Custom logic, and workaround rationale exist only in the memory of a handful of senior team members.
Most failures happen between SAP
and the systems around it.
Lightrun agent find the most relevant data and show you how to act.
Live evidence across your entire SAP landscape
See across the full operational chain from configuration, jobs, dumps, transports, to current system state.
One investigation across connected systems
Follow SAP issues into integrations, infrastructure, and downstream applications.
Resolve with the full picture
Identify the right owner and mitigation, execute approved actions, and verify business recovery.
Agentic knowledge,
ready for your enterprise
Lightrun's Forward Deployed Engineers customize our agents to your landscape, connecting them to legacy systems, legacy code, and non-API platforms.
You scope it
Share the systems, documentation, and the questions your teams ask most
We shape it
Lightrun grounds the agent in your estate, data, and processes.
You stay in control
Permission settings, RBAC, and audit logs keep your team in control.
Secure by design, enterprise grade.
Securely supporting the largest companies in the world across regulated industries
Days hours
“When it comes to priority-one tickets, customers can't wait days for a fix. Lightrun helps us reduce that to hours.”
Hood Munaim, SVP, Head of Product Engineering
90% lower MTTR
AT&T reduced time to resolve incidents from five hours to thirty minutes, avoiding costly war rooms.
Enterprise incident response
30% productivity
Priceline increased developer productivity across workflows spanning more than 2,000 services.
Enterprise engineering productivity
Light up
how your enterprise runs