Issues in one system cause harmful symptoms in another
AI usage, migrations, and upgrades expose failures across connected systems, so it is hard to find the cause.
Reliability
Agentify your enterprise
reliability ops.
Custom agents investigate incidents and failed transactions, automate repetitive support work, and execute approved resolutions across SAP and connected systems.
Trusted by engineering teams at Fortune 500s
Simplify how your team
resolves tickets, from L0 to L3
Each delay risks revenue and SLA compliance
The longer an issue runs, the greater the cost, SLA penalties accrue, and revenue-critical processes stall.
Tickets bounce because no one owns the investigation
Tickets bounce between L1, L2, Basis, developers, and contractors as each team has to start from scratch.
Your SAP incident lifecycle,
run by one agentic workforce.
Know what needs attention first
Agents scan SAP alerts and incoming tickets, so your team can focus on the issues with the greatest impact.
Read SM37, ST22 dumps, spool queues, and incoming ITSM tickets
Assess severity and identify affected systems and business processes
Find the cause without the manual hunt
Agents trace evidence across SAP and connected tools to find the likely cause and prepare a fix for review
Trace logs, custom ABAP code, configuration, and recent transports
Show the supporting evidence and prepare a proposed fix with validation steps
Approve the fix with the risks in view
Agents prepare the evidence for approval and carry out the fix once your team gives the go-ahead.
Produce a CAB with risk score, affected dependencies, and rollback plan
Execute the approved change within your governance rules
Confirm recovery and capture what worked
Agents check that affected processes have recovered and record what resolved the incident.
Reprocess failed transactions and check the results against recovery criteria
Update the ITSM record and notify stakeholders
Most failures happen between SAP
and the systems around it.
Lightrun agent find the most relevant data and show you how to act.
Live evidence across your entire SAP landscape
See across the full operational chain from configuration, jobs, dumps, transports, to current system state.
One investigation across connected systems
Follow SAP issues into integrations, infrastructure, and downstream applications.
Resolve with the full picture
Identify the right owner and mitigation, execute approved actions, and verify business recovery.
Agentic solutions,
ready for your enterprise
Lightrun's Forward Deployed Engineers customize our agents to your landscape, connecting them to legacy systems, legacy code, and non-API platforms.
You scope it
Share the systems, documentation, and the processes you need to run.
We shape it
Lightrun grounds the agent in your estate, data, and processes.
You stay in control
Permission settings, RBAC, and audit logs keep your team in control.
Secure by design, enterprise grade.
Securely supporting the largest companies in the world across regulated industries
Days hours
“When it comes to priority-one tickets, customers can't wait days for a fix. Lightrun helps us reduce that to hours.”
Hood Munaim, SVP, Head of Product Engineering
90% lower MTTR
AT&T reduced time to resolve incidents from five hours to thirty minutes, avoiding costly war rooms.
Enterprise incident response
30% productivity
Priceline increased developer productivity across workflows spanning more than 2,000 services.
Enterprise engineering productivity
Light up
how your enterprise runs