Self hosted runner offline for GitHub but still accessible

Hello,

We self-host a GitHub runner on one of our Scaleway machines that is a Bare Metal. However, randomly, the status in GitHub describes it as “offline”, so our CI cannot reach it. But

• the machine is still accessible in SSH
• the github-runner service is still running

To fix this, I have to SSH on my machine restart the GitHub-runner service with systemctl restart github-runner

Can you give us some clues? This is super-inconvenient since we have to often restart it.

Thanks in advance for your help

To Reproduce

• Activate a GitHub action with scaleway bare metal -> the runners are activated (Idle in the settings)
• wait
• Randomly, one day, the runner will be marked as “off” (Oflline in the settings)

Expected behavior Not to have to SSH to the machine and re-launch the service.

Runner Version and Platform

• Version of your runner? 2.286.1
• Debian 10. Machine Scaleway Bare Metal

[nikola-jokic]

Thanks for your input @curquiza,

I will notify our team and we will get back to you as soon as we can!

[nikola-jokic]

Hi @curquiza, thank you for submitting the issue! We are investigating it now.