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Install won't complete - Amazon error: "We're sorry! An error occurred"

See original GitHub issue

I can’t seem to complete the install… I’m stuck at the very last step. The amazon page will not load either on the local device or through the network, I always get this error message. From searching this issues list, it seems it’s possible this is related to the .asoundrc file, which I did modify to:

pcm.!default {
        type hw
        card 0
        device 1
}

ctl.!default {
        type hw
        card 0
}

This was working fine while I was using the alexa-avs-sample-app, but I have decided to migrate to this fork. Here is my install log:

$ cd /opt
pi@PI-HOLE:/opt $ sudo git clone https://github.com/alexa-pi/AlexaPi.git
Cloning into 'AlexaPi'...
remote: Counting objects: 903, done.
remote: Compressing objects: 100% (3/3), done.
remote: Total 903 (delta 0), reused 0 (delta 0), pack-reused 900
Receiving objects: 100% (903/903), 521.80 KiB | 440.00 KiB/s, done.
Resolving deltas: 100% (565/565), done.
Checking connectivity... done.
pi@PI-HOLE:/opt $ sudo ./AlexaPi/src/scripts/setup.sh
TIP: When there is a value in brackets like [default_value], hit Enter to use it.

Which operating system are you using?
         debian - Debian, Raspbian, Armbian, Ubuntu or other Debian-based
      archlinux - Arch Linux or Arch Linux-based
Your OS [debian]: 
Which device are you using?
           chip - C.H.I.P.
       hyperion - Integrate with Hyperion Ambient Lightning Software
    magicmirror - Integrating with Magic Mirror project (MMM-AlexaPi)
       orangepi - Orange Pi or another H3 based board
          other - other SBCs, desktops, or anything else
    raspberrypi - all Raspberry Pi variants
         serial - an Arduino controled device for example; used for Teddy Ruxpin
Your device [raspberrypi]: 
Do you want AlexaPi to run on boot?
You have these options: 
0 - NO
1 - yes, use systemd (default, RECOMMENDED and awesome)
2 - yes, use a classic init script (for a very old PC or an embedded system)
Which option do you prefer? [1]: 1
Creating a user to run AlexaPi under ... done.
gpio:x:997:pi
audio:x:29:pi,pulse
Created symlink from /etc/systemd/system/default.target.wants/AlexaPi.service to /usr/lib/systemd/system/AlexaPi.service.
Would you like to also install Airplay support (Y/n)? n
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Reading package lists... Done
Reading package lists... Done
Building dependency tree       
Reading state information... Done
build-essential is already the newest version.
curl is already the newest version.
git is already the newest version.
python-setuptools is already the newest version.
python-setuptools set to manually installed.
vlc-nox is already the newest version.
libasound2-dev is already the newest version.
The following package was automatically installed and is no longer required:
  libffi5
Use 'apt-get autoremove' to remove it.
The following extra packages will be installed:
  libavahi-client-dev libavahi-common-dev libdbus-1-dev libglib2.0-dev
  libopencore-amrnb0 libopencore-amrwb0 libpcre3-dev libpython-dev
  libpython2.7-dev libsox-fmt-alsa libsox-fmt-base libsox2 python2.7-dev
  swig2.0
Suggested packages:
  libglib2.0-doc libsox-fmt-all swig-doc swig-examples swig2.0-examples
  swig2.0-doc
The following NEW packages will be installed:
  libavahi-client-dev libavahi-common-dev libdbus-1-dev libglib2.0-dev
  libopencore-amrnb0 libopencore-amrwb0 libpcre3-dev libpulse-dev
  libpython-dev libpython2.7-dev libsox-fmt-alsa libsox-fmt-base
  libsox-fmt-mp3 libsox2 python-dev python2.7-dev sox swig swig2.0
0 upgraded, 19 newly installed, 0 to remove and 25 not upgraded.
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  Downloading tempora-1.8-py2.py3-none-any.whl
Collecting monotonic; python_version == "2.6" or python_version == "2.7" or python_version == "3.0" or python_version == "3.1" or python_version == "3.2" (from humanfriendly>=3.2->coloredlogs->-r ./requirements.txt (line 8))
  Downloading monotonic-1.3-py2.py3-none-any.whl
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Installing collected packages: certifi, chardet, urllib3, idna, requests, pytz, tempora, portend, cheroot, CherryPy, python-vlc, pyalsaaudio, webrtcvad, pyyaml, pocketsphinx, monotonic, humanfriendly, coloredlogs, future
  Found existing installation: chardet 2.3.0
    Uninstalling chardet-2.3.0:
      Successfully uninstalled chardet-2.3.0
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  Running setup.py install for python-vlc ... done
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  Running setup.py install for future ... done
Successfully installed CherryPy-11.0.0 certifi-2017.4.17 chardet-3.0.4 cheroot-5.7.0 coloredlogs-7.0 future-0.16.0 humanfriendly-4.3 idna-2.5 monotonic-1.3 pocketsphinx-0.1.3 portend-2.1.2 pyalsaaudio-0.8.4 python-vlc-1.1.2 pytz-2017.2 pyyaml-3.12 requests-2.18.1 tempora-1.8 urllib3-1.21.1 webrtcvad-2.0.10
Requirement already satisfied: RPi.GPIO in /usr/lib/python2.7/dist-packages

Creating configuration file /etc/opt/AlexaPi/config.yaml ...
Enter your Device Type ID []: Raspberry_Pi
Enter your Security Profile Description []: Default
Enter your Security Profile ID []: amzn1.application.xxx101b1381c48599b796aa3xxxxxxx
Enter your Client ID []: amzn1.application-oa2-client.xxx528b1156d475ebc8a21149xxxxxxx
Enter your Client Secret []: xxxxxxxc5426aa4430bd88a76762c7b019be7348d764f6490fc375xxxxxxx
Ready goto http://192.168.1.11:5050 or http://localhost:5050  to begin the auth process
(Press Ctrl-C to exit this script once authorization is complete)

Issue Analytics

  • State:closed
  • Created 6 years ago
  • Comments:9 (2 by maintainers)

github_iconTop GitHub Comments

3reactions
maso27commented, Jul 17, 2017

So just to be sure, You went to developer.amazon.com and logged in.
Navigated to the settings for your alexa device. Under Security Profile / Web settings, you entered:

Now, edit your config file with sudo nano /etc/opt/AlexaPi/config.yaml Go down to the Amazon Alexa settings, and verify that you have the right things entered for:

  • Client_ID
  • Client_Secret
  • Device_type_ID
  • Security_Profile_Description
  • Security_Profile_ID

They should match everything in your developer.amazon.com account from above. Exit and save changes.

Next, run sudo /opt/AlexaPi/src/auth_web.py. From a separate computer, on the same network, navigate to 192.168.1.11:5050 and log in with your amazon credentials.

That should work. If it doesn’t, go back and make sure you haven’t mis-typed something. Every time I’ve run into this problem I’ve fat-fingered something.

0reactions
bekirdagcommented, Sep 28, 2018

In my case it was a cherrpy issue. I installed the 10.x version, but later installing the 17.4.0 version fixed the issue.

sudo pip install CherryPy==17.4.0

Details: When I tried to see if it was a cherrpy issue and tested a simple server, I started to get the below error: Module_six_moves_urllib_parse' object has no attribute 'unquote_to_bytes

I have upgraded the package called six (from v10 to v11) but it didn’t solve the issue.

Why not upgrading to the latest version of cheerypy? Because <18.x requires <=python 3.5

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