'Screen orientation cannot be changed to LANDSCAPE after 2000ms' error message

The problem

I’m getting the following error: Caused by: org.openqa.selenium.InvalidElementStateException: Screen orientation cannot be changed to LANDSCAPE after 2000ms. Is it locked programmatically? Even when my tablet is auto-rotate or landscape blocked (with both options happen it).

Environment

• Appium version: 1.18.0-1
• Desktop OS/version used to run Appium: Running on MAC
• Mobile platform/version under test: PIXEL C - Andriod 8.1.0
• Real device or emulator/simulator: Real device
• Appium CLI or Appium.app|exe: Appium.app

Details

This is my configuration to create android driver

public WebDriver createAndroidDriver() {
		LogUtil.log("Create Driver for Android", LogLevel.HIGH);
		AndroidDriver driver = null;
		try {
			WaitUtil.waitUntil(20);
			final DesiredCapabilities capabilities = new DesiredCapabilities();
			capabilities.setCapability(MobileCapabilityType.PLATFORM_NAME, "Android");
			capabilities.setCapability(MobileCapabilityType.DEVICE_NAME, "6119000254"); 
			capabilities.setCapability(MobileCapabilityType.VERSION, "8.1.0");
			capabilities.setCapability("orientation", "LANDSCAPE");
			capabilities.setCapability("appPackage", "com.engage8");
			capabilities.setCapability("appActivity", "com.engage8.MainActivity");
			capabilities.setCapability("noReset", "true");
			capabilities.setCapability("fullReset", "false");
			capabilities.setCapability("newCommandTimeout", 3000);
			driver = new AndroidDriver(new URL("http://127.0.0.1:4723/wd/hub"), capabilities);
		} catch (Exception e) {
			LogUtil.log("Error in Creating Driver" + e.getMessage(), LogLevel.LOW);
			LOGGER.error("Error : ", e);
		}
		return driver;
	}

Link to Appium logs

https://gist.github.com/groverinho/6f8b4440a9212159eb926b00822a7cfe

[KazuCocoa]

Thanks. As Mykola addressed, it seems the device raised an error to change orientation in UIAutomator layer… Only the manufacture can fix it.

getInstrumentation().getUiAutomation().setRotation(desired.ordinal());

https://github.com/appium/appium-uiautomator2-server/blob/ebc1abd4b90575b9d5b0c70a10ac2fdc1b934660/app/src/main/java/io/appium/uiautomator2/model/internal/CustomUiDevice.java#L190-L205

[KazuCocoa]

Could you share the full Appium log? Logcat is also helpful.