Jira Software + GitHub Enterprise + Bulldozer

Hello there,

We bump into an issue with Jira Software when a bot user like Bulldozer updating or merging PR.

We are a GitHub Enterprise + Jira Software + Bulldozer bot (https://github.com/palantir/bulldozer\) user. We use Bulldozer for automatically merging and updating PRs if all checks passed, triggering by GitHub labels.

Our problem is when the PRs are done with Bulldozer. The PR statuses don’t change. They have been left in an OPEN state. It doesn’t happen when normal GitHub users do that. We try to find out what happens but end up we don’t know what we are doing. It is better to talk to someone who can shred us some light the way Jira Software does recognise a change.

We suspected something around a user and bot type. We could not create a Jira user to be exactly the same as Bulldozer login, for example, bulldozer[bot] as [] doesn’t permit in an email address. We realised that the [bot] suffix is added automatically by GitHub to distinguish normal users from users that are associated with a GitHub App.

Is it a known issue? Has anyone experienced this so far?

[fclairamb]

This is true with any bot.

We do exactly the same thing at @habx using @dependabot (which is now a Github product) & probot-automerge. Most of our pull-requests are now automatically merged (once updated with the base branch and passing the CI), and they all stay in the “OPEN” state in JIRA.

Ignoring all bots is not a good idea. Please fix it.

[atrigueiro]

Hi all,

we’ve fixed this bug and it’s now out in prod! https://github.com/integrations/jira/pull/437