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Attendee dropped

See original GitHub issue

What happened and what did you expect to happen?

Attendee dropped in the middle of call while speaking but cannot find any log that explains this. There were no Errors or Warnings throughout the call. Also received multiple logs like these however attendee has unmuted just once throughout the call received the mute event for tile\u003d1 id\u003d2533a108-a4b5-44bc-88c7-0ded23cc4a5e streamId\u003d5 received the unmute event for tile\u003d1 id\u003d2533a108-a4b5-44bc-88c7-0ded23cc4a5e streamId\u003d5

We have all info level logs in the file attached, also can you please suggest the logs to look for in such cases, and cases where attendee is unable to hear other participant. We get 1/10 calls where attendee is not able to hear another participant.

Have you reviewed our existing documentation?

GitHub issues
FAQs page
README page
Feature-specific guides

Reproduction steps

Happens randomly, no exact steps to reproduce.

Amazon Chime SDK for JavaScript version

2.17.0

What browsers are you seeing the problem on?

edge-chromium

Browser version

95 (95.0.1020)

Meeting and Attendee ID Information.

Meeting Id- a490f130-8f62-42d5-b391-ea8bfc260706 Problematic attendee Id (that dropped from call) - b2bf2d07-272f-3d17-16c3-0c825aafe07e

Browser console logs

events - events-chime.txt

logs - logs.txt

Issue Analytics

State:
Created 2 years ago
Comments:5 (3 by maintainers)

Top GitHub Comments

1reaction

beta-alpha001commented, Dec 22, 2021

Sure, will do when this happens again. Till then I think we can close this issue

0reactions

xuesichaocommented, Dec 22, 2021

Close the issue for now. Feel free to reopen it if it happens again.

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