Missing dependency in AppImage: libgconf-2

• Etcher version: 1.0.0. build 19
• Operating system and architecture: Ubuntu 17.04 on a 64 bit HP computer
• Do you see any meaningful error information on DevTools? Etcher won’t work on the new Ubuntu 17.04 OS Rich Prim

[lurch]

I’ve been doing some experimentation in VirtualBox instances running the LiveCD versions of Ubuntu 16.10 and 17.04, and I believe I’ve tracked down the problem. In Ubuntu 16.10 and below, the libgconf package is a requirement of the ubuntu-desktop package, which means that it’s always available. However in Ubuntu 17.04 libgconf isn’t required by the ubuntu-desktop package, which means that it isn’t installed by default. In turn, that means attempting to run Etcher on a default install of Ubuntu 17.04 fails with:

/tmp/.mount_mMxWX5/usr/bin/etcher: error while loading shared libraries: libgconf-2.so.4: cannot open shared object file: No such file or directory

(gconf is listed as an Etcher pre-requisite at https://github.com/resin-io/etcher/blob/master/docs/USER-DOCUMENTATION.md#runtime-gnulinux-dependencies ) Additionally, in Ubuntu 17.04 libgconf-2-4 has moved from Section: libs to Section: universe/libs.

So @richprim to get Etcher working in Ubuntu 17.04 you need to go into the “Software & Updates” application in Ubuntu’s “System Settings” section, enable the “Community-maintained free and open-source software (universe)” option, close that dialog and Reload the software index, and then once that’s finished open up a Terminal window and type:

sudo apt-get install -y libgconf-2-4

and then you should finally find that Etcher now works as expected! (but please let us know if it still doesn’t work). Apologies for the inconvenience.

@jviotti This reminds me very much of #835 but I guess unfortunately for us Ubuntu 17.04 is likely to be much more widely used than Fedora 25 😕

EDIT: Just done a quick bit of research, and found you can do all the above steps in a one-liner:

sudo add-apt-repository universe && sudo apt-get update && sudo apt-get install -y libgconf-2-4

[thundron]

@probonopd That requires a rework of our CI too so it might not be a quick fix, but we’ll look into it for sure and in the meantime let’s hope that the new Electron version(s) fixes it