[Support]: Failed to view recordings in the Frigate webpage

Describe the problem you are having

Part of the recordings cannot be open in the frontend(Chrome). The page shows error:

The media could not be loaded, either because the server or network failed or because the format is not supported.

However I’ve checked that the video files in the media folder are all play-able, i.e., can be opened by VLC. And the clips works fine.

P.S, I’m using the official Docker image, and /media/frigate is mounted from a NFS folder provided by Synology NAS in the same network.

Version

0.9.0

Frigate config file

mqtt:
  host: REDACTED
  user: bot
  password: "REDACTED"

detectors:
  coral:
    type: edgetpu
    device: usb

detect:
  width: 1280
  height: 720
  fps: 5
  enabled: True
  max_disappeared: 25

objects:
  track:
    - person

ffmpeg:
  hwaccel_args:
    - -hwaccel
    - vaapi
    - -hwaccel_device
    - /dev/dri/renderD128
    - -hwaccel_output_format
    - yuv420p

record:
  enabled: True
  retain_days: 7
  events:
    retain:
      default: 14

cameras:
  lvrm:
    ffmpeg:
      inputs:
        - path: rtsp://REDACTED/ch0_0.h264
          roles:
            - detect
            - rtmp
            - clips
    motion:
      mask:
        - 1280,0,1280,720,900,720,900,0
        - 0,288,900,288,900,0,0,0
    snapshots:
      enabled: True
      timestamp: True
      bounding_box: True
      crop: False
      retain:
        default: 14

Relevant log output

Not seeing any errors. Only a bunch of `SELECT` and `Insert`

FFprobe output from your camera

ffprobe version 4.3.1 Copyright (c) 2007-2020 the FFmpeg developers
  built with gcc 9 (Ubuntu 9.3.0-17ubuntu1~20.04)
  configuration: --disable-debug --disable-doc --disable-ffplay --enable-shared --enable-avresample --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-gpl --enable-libfreetype --enable-libvidstab --enable-libmfx --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libxcb --enable-libx265 --enable-libxvid --enable-libx264 --enable-nonfree --enable-openssl --enable-libfdk_aac --enable-postproc --enable-small --enable-version3 --enable-libzmq --extra-libs=-ldl --prefix=/opt/ffmpeg --enable-libopenjpeg --enable-libkvazaar --enable-libaom --extra-libs=-lpthread --enable-vaapi --extra-cflags=-I/opt/ffmpeg/include --extra-ldflags=-L/opt/ffmpeg/lib
  libavutil      56. 51.100 / 56. 51.100
  libavcodec     58. 91.100 / 58. 91.100
  libavformat    58. 45.100 / 58. 45.100
  libavdevice    58. 10.100 / 58. 10.100
  libavfilter     7. 85.100 /  7. 85.100
  libavresample   4.  0.  0 /  4.  0.  0
  libswscale      5.  7.100 /  5.  7.100
  libswresample   3.  7.100 /  3.  7.100
  libpostproc    55.  7.100 / 55.  7.100
[rtsp @ 0x563fb3537b80] CSeq 4 expected, 0 received.
Input #0, rtsp, from 'rtsp://REDACTED/ch0_0.h264':
  Metadata:
    title           : Session streamed by "rtspv4"
    comment         : ch0_0.h264
  Duration: N/A, start: 0.100000, bitrate: N/A
    Stream #0:0: Video: h264, yuvj420p(pc, bt709, progressive), 1280x720, 20 fps, 20 tbr, 90k tbn, 180k tbc

Frigate stats

No response

Operating system

Debian

Install method

Docker Compose

Coral version

USB

Network connection

Mixed

Camera make and model

Yi Cam 720

Any other information that may be helpful

No response

[blakeblackshear]

That specific error will be fixed in the next release

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.