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[Support]: "No recordings found for the requested time range"

See original GitHub issue

Describe the problem you are having

While having the frigate app open to Birdseye the other morning, I saw some live footage of a person walking in front of my home that I wanted to look at more closely. I clicked into Events, and saw the person detections for two of my cameras, but when clicking on those events found that there was no associated recording (black window, some kinda error about not being able to playback). After some time I also noticed that those events I had clicked on vanished from the events list.

I figured no problem, I’ll just go to the storage location for the recordings and step through the mp4 files there, but discovered that for the date and hour of the event, and in fact for some time in the past, the folders for those particular cameras did not exist at all – some cameras yes, just not the ones for the events I had just witnessed live: left_driveway, and right_driveway were missing for instance, but side_gate and backyard were there and have recordings.

I thought I had things configured to retain 2 days worth of recordings, regardless of detections or camera? After restarting the pod, all 5 camera folders were created and all continue to stream in recordings again. The pod is still live today, and everything is working fine, however this has unfortunately happened to me previously which is why I thought I’d reach out here to see what could be going on (or which settings I can adjust to capture more log information around what could be happening). I /think/ that maybe there’s some trouble with code that is supposed to recover after ffmpeg / camera communication issues?

Version

0.12.0-1BC9EFD, but also on an earlier version

Frigate config file

detectors:
  coral:
    type: edgetpu
    device: usb
mqtt:
  host: ha-mqtt
  port: 1883
  topic_prefix: frigate
  client_id: frigate
  user: redated
  password: redacted
  stats_interval: 60
database:
  path: /db/frigate.db
logger:
  default: info
ffmpeg:
  global_args: -hide_banner -loglevel warning
  hwaccel_args:
    - -hwaccel
    - qsv
    - -qsv_device
    - /dev/dri/renderD128
  input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -timeout 5000000n -use_wallclock_as_timestamps 1
  output_args:
    record: -f segment -segment_time 10 -segment_format mp4 -reset_timestamps 1 -strftime 1 -c:v copy -c:a copy
objects:
  track:
    - person
  filters:
    person:
      min_area: 5000
      max_area: 100000
rtmp:
  enabled: False
birdseye:
  enabled: True
  width: 1024
  height: 768
  quality: 1
  mode: continuous
snapshots:
  enabled: False
restream:
  enabled: False
cameras:
  side_gate:
    ffmpeg:
      inputs:
        - path: rtmp://x.x.x.22/bcs/channel0_main.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - record
        - path: rtmp://x.x.x.22/bcs/channel0_sub.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 15
    record:
      enabled: True
      retain:
        days: 2
        mode: all
      events:
        retain:
          default: 14
          mode: active_objects
    mqtt:
      enabled: True
      timestamp: False
      bounding_box: False
      crop: True
      height: 500
      quality: 100
      required_zones: []
    zones:
      path:
        coordinates: 0,480,450,480,314,49,162,53
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
  backyard:
    ffmpeg:
      inputs:
        - path: rtmp://x.x.x.21/bcs/channel0_main.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - record
        - path: rtmp://x.x.x.21/bcs/channel0_sub.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 15
    record:
      enabled: True
      retain:
        days: 2
        mode: all
      events:
        retain:
          default: 14
          mode: active_objects
    mqtt:
      enabled: True
      timestamp: False
      bounding_box: False
      crop: True
      height: 500
      quality: 100
      required_zones: []
    zones:
      backyard-flat:
        coordinates: 0,480,611,480,559,229,0,91
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
      backyard-hill:
        coordinates: 0,136,558,282,547,38,213,0
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
  left_driveway:
    ffmpeg:
      inputs:
        - path: rtmp://x.x.x.27/bcs/channel0_main.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - record
        - path: rtmp://x.x.x.27/bcs/channel0_sub.bcs?token=redacted&channel=0&stream=0&user=redacted
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 15
    record:
      enabled: True
      retain:
        days: 2
        mode: all
      events:
        retain:
          default: 14
          mode: active_objects
    mqtt:
      enabled: True
      timestamp: False
      bounding_box: False
      crop: True
      height: 500
      quality: 100
      required_zones: []
    motion:
      mask:
        - 640,241,640,0,370,0
    zones:
      driveway:
        coordinates: 155,0,373,50,640,385,640,480,0,480
        objects:
          - person
          - car
          - umbrella
          - cat
          - dog
          - bird
          - bicycle
          - motorcycle
  front:
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport tcp -use_wallclock_as_timestamps 1
      inputs:
        - path: rtsp://redacted:redacted@x.x.x.105:554/Streaming/Channels/101?transportmode=unicast&profile=Profile_1
          roles:
            - record
        - path: rtsp://redacted:redacted@x.x.x.105:554/Streaming/Channels/102?transportmode=unicast&profile=Profile_1
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 15
    record:
      enabled: True
      retain:
        days: 2
        mode: all
      events:
        retain:
          default: 14
          mode: active_objects
    mqtt:
      enabled: True
      timestamp: False
      bounding_box: False
      crop: True
      height: 500
      quality: 100
      required_zones: []
    motion:
      mask:
        - 364,63,640,146,640,0,404,0,140,0,138,33
        - 640,320,593,183,568,179,588,394
        - 35,480,256,480,58,262,0,302,0,390
    zones:
      front_path:
        coordinates: 175,327,273,288,399,166,285,123,169,181,115,292
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
      driveway:
        coordinates: 346,107,129,56,147,213
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
          - car
          - motorcycle
          - bicycle
      sidewalk:
        coordinates: 558,227,556,141,132,45,139,95
        objects:
          - person
          - cat
          - dog
          - bird
  right_driveway:
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport tcp -use_wallclock_as_timestamps 1
      inputs:
        - path: rtsp://redacted:redacted@x.x.x.28:554/Streaming/Channels/101?transportmode=unicast&profile=Profile_1
          roles:
            - record
        - path: rtsp://redacted:redacted@x.x.x.28:554/Streaming/Channels/102?transportmode=unicast&profile=Profile_1
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 15
    record:
      enabled: True
      retain:
        days: 2
        mode: all
      events:
        retain:
          default: 14
          mode: active_objects
    mqtt:
      enabled: True
      timestamp: False
      bounding_box: False
      crop: True
      height: 500
      quality: 100
      required_zones: []
    motion:
      mask:
        - 284,28,292,0,0,0,0,126
    zones:
      driveway:
        coordinates: 640,156,640,96,486,37,445,45,301,90,143,160,0,299,0,480,640,480
        objects:
          - person
          - umbrella
          - cat
          - dog
          - bird
          - car
          - motorcycle
          - bicycle
      sidewalk:
        coordinates: 202,160,467,50,436,21,192,62,0,151,0,297
        objects:
          - person
          - cat
          - dog
          - bird
          - umbrella

Relevant log output

I have a complete copy of the logs from the pod run.  The pod went live on the 3rd. Things looked normal until the 6th where there was some trouble processing events from a number of cameras -- not clear what happened here -- possibly network trouble on the computer running the pod?

[2022-11-06 10:00:26] watchdog.left_driveway         INFO    : No frames received from left_driveway in 20 seconds. Exiting ffmpeg...
[2022-11-06 10:00:26] watchdog.left_driveway         INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 10:00:56] watchdog.left_driveway         INFO    : FFmpeg didnt exit. Force killing...
[2022-11-06 10:00:56] frigate.video                  ERROR   : left_driveway: Unable to read frames from ffmpeg process.
[2022-11-06 10:00:56] frigate.video                  ERROR   : left_driveway: ffmpeg process is not running. exiting capture thread...
[2022-11-06 10:01:06] watchdog.left_driveway         ERROR   : Ffmpeg process crashed unexpectedly for left_driveway.
[2022-11-06 10:01:06] watchdog.left_driveway         ERROR   : The following ffmpeg logs include the last 100 lines prior to exit.
[2022-11-06 10:01:06] ffmpeg.left_driveway.detect    ERROR   : WARNING: defaulting hwaccel_output_format to qsv for compatibility with old commandlines. This behaviour is DEPRECATED and will be removed in the future. Please explicitly set "-hwaccel_output_format qsv".
[2022-11-06 10:01:06] ffmpeg.left_driveway.detect    ERROR   : More than 1000 frames duplicated
[2022-11-06 10:01:06] ffmpeg.left_driveway.detect    ERROR   : More than 10000 frames duplicated
[2022-11-06 10:01:06] ffmpeg.left_driveway.detect    ERROR   : More than 100000 frames duplicated

...

[2022-11-06 22:35:17] watchdog.right_driveway        INFO    : No frames received from right_driveway in 20 seconds. Exiting ffmpeg...
[2022-11-06 22:35:17] watchdog.right_driveway        INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 22:35:17] watchdog.front                 INFO    : No frames received from front in 20 seconds. Exiting ffmpeg...
[2022-11-06 22:35:17] watchdog.front                 INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 22:35:17] watchdog.side_gate             INFO    : No frames received from side_gate in 20 seconds. Exiting ffmpeg...
[2022-11-06 22:35:17] watchdog.side_gate             INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 22:35:17] watchdog.left_driveway         INFO    : No frames received from left_driveway in 20 seconds. Exiting ffmpeg...
[2022-11-06 22:35:17] watchdog.left_driveway         INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 22:35:17] watchdog.backyard              INFO    : No frames received from backyard in 20 seconds. Exiting ffmpeg...
[2022-11-06 22:35:17] watchdog.backyard              INFO    : Waiting for ffmpeg to exit gracefully...
[2022-11-06 22:35:34] frigate.video                  ERROR   : right_driveway: Unable to read frames from ffmpeg process.
[2022-11-06 22:35:34] frigate.video                  ERROR   : right_driveway: ffmpeg process is not running. exiting capture thread...
[2022-11-06 22:35:35] frigate.video                  ERROR   : front: Unable to read frames from ffmpeg process.
[2022-11-06 22:35:35] frigate.video                  ERROR   : front: ffmpeg process is not running. exiting capture thread...
[2022-11-06 22:35:44] watchdog.right_driveway        ERROR   : Ffmpeg process crashed unexpectedly for right_driveway.
[2022-11-06 22:35:44] watchdog.right_driveway        ERROR   : The following ffmpeg logs include the last 100 lines prior to exit.
[2022-11-06 22:35:44] ffmpeg.right_driveway.detect   ERROR   : WARNING: defaulting hwaccel_output_format to qsv for compatibility with old commandlines. This behaviour is DEPRECATED and will be removed in the future. Please explicitly set "-hwaccel_output_format qsv".
[2022-11-06 22:35:44] ffmpeg.right_driveway.detect   ERROR   : [swscaler @ 0x5643ecb8d340] [swscaler @ 0x5643ecb9b200] deprecated pixel format used, make sure you did set range correctly


...


[2022-11-06 22:35:45] watchdog.front                 ERROR   : Ffmpeg process crashed unexpectedly for front.                                                             [2022-11-06 22:35:45] watchdog.front                 ERROR   : The following ffmpeg logs include the last 100 lines prior to exit.
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : WARNING: defaulting hwaccel_output_format to qsv for compatibility with old commandlines. This behaviour is DEPRECATED and will be removed in the future. Please explicitly set "-hwaccel_output_format qsv".
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : [swscaler @ 0x5638274cc1c0] [swscaler @ 0x5638274da080] deprecated pixel format used, make sure you did set range correctly
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : [swscaler @ 0x5638274cc1c0] [swscaler @ 0x5638274fba40] deprecated pixel format used, make sure you did set range correctly
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : [swscaler @ 0x5638274cc1c0] [swscaler @ 0x56382751d400] deprecated pixel format used, make sure you did set range correctly
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : [swscaler @ 0x5638274cc1c0] [swscaler @ 0x56382753edc0] deprecated pixel format used, make sure you did set range correctly
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : [swscaler @ 0x5638274cc1c0] [swscaler @ 0x563827560780] deprecated pixel format used, make sure you did set range correctly

...


[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : More than 1000 frames duplicated
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : More than 10000 frames duplicated
[2022-11-06 22:35:45] ffmpeg.front.detect            ERROR   : More than 100000 frames duplicated
[2022-11-06 22:35:45] frigate.video                  ERROR   : left_driveway: Unable to read frames from ffmpeg process.
[2022-11-06 22:35:45] frigate.video                  ERROR   : left_driveway: ffmpeg process is not running. exiting capture thread...
[2022-11-06 22:35:46] frigate.video                  ERROR   : backyard: Unable to read frames from ffmpeg process.
[2022-11-06 22:35:46] frigate.video                  ERROR   : backyard: ffmpeg process is not running. exiting capture thread...
[2022-11-06 22:35:46] frigate.video                  ERROR   : side_gate: Unable to read frames from ffmpeg process.
[2022-11-06 22:35:46] frigate.video                  ERROR   : side_gate: ffmpeg process is not running. exiting capture thread...
[2022-11-06 22:35:55] watchdog.left_driveway         ERROR   : Ffmpeg process crashed unexpectedly for left_driveway.
[2022-11-06 22:35:55] watchdog.left_driveway         ERROR   : The following ffmpeg logs include the last 100 lines prior to exit.
[2022-11-06 22:35:55] ffmpeg.left_driveway.detect    ERROR   : WARNING: defaulting hwaccel_output_format to qsv for compatibility with old commandlines. This behaviour is DEPRECATED and will be removed in the future. Please explicitly set "-hwaccel_output_format qsv".
[2022-11-06 22:35:55] ffmpeg.left_driveway.detect    ERROR   : More than 1000 frames duplicated
[2022-11-06 22:35:55] ffmpeg.left_driveway.detect    ERROR   : More than 10000 frames duplicated
[2022-11-06 22:35:55] ffmpeg.left_driveway.detect    ERROR   : More than 100000 frames duplicated
[2022-11-06 22:35:56] watchdog.side_gate             ERROR   : Ffmpeg process crashed unexpectedly for side_gate.
[2022-11-06 22:35:56] watchdog.side_gate             ERROR   : The following ffmpeg logs include the last 100 lines prior to exit.
[2022-11-06 22:35:56] ffmpeg.side_gate.detect        ERROR   : WARNING: defaulting hwaccel_output_format to qsv for compatibility with old commandlines. This behaviour is DEPRECATED and will be removed in the future. Please explicitly set "-hwaccel_output_format qsv".
[2022-11-06 22:35:56] ffmpeg.side_gate.detect        ERROR   : More than 1000 frames duplicated
[2022-11-06 22:35:56] ffmpeg.side_gate.detect        ERROR   : More than 10000 frames duplicated
[2022-11-06 22:35:56] ffmpeg.side_gate.detect        ERROR   : More than 100000 frames duplicated


After that everything seemed to go back to normal --  no more of the stuff above.   I did continue to see stuff like this, but it's always been harmless:

[2022-11-08 01:48:24] frigate.output                 WARNING : Unable to copy frame left_driveway1667870768.779363 to birdseye.
[2022-11-08 01:48:24] frigate.output                 WARNING : Unable to copy frame right_driveway1667870768.835584 to birdseye.
[2022-11-08 01:48:24] frigate.output                 WARNING : Unable to copy frame side_gate1667870768.791025 to birdseye.
[2022-11-08 01:48:24] frigate.output                 WARNING : Unable to copy frame backyard1667870768.820281 to birdseye.

I assume that means that frigate is otherwise communicating fine with the cameras -- I use the frigate app daily and didn't see anything amiss in Birdseye.

Otherwise, the only other relevant logs are these when I attempted to watch the events:

[2022-11-09 16:46:53] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:46:54] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:46:57] frigate.http                   ERROR   : Event does not have recordings: 1668011656.089827-iahcbt
[2022-11-09 16:46:58] frigate.http                   ERROR   : Event does not have recordings: 1668011657.835411-n0zs8o
[2022-11-09 16:48:33] ws4py                          INFO    : Managing websocket [Local => 127.0.0.1:8082 | Remote => 127.0.0.1:33574]
[2022-11-09 16:48:33] frigate.output                 WARNING : Unable to copy frame front1668012372.964405 to birdseye.
[2022-11-09 16:48:33] frigate.output                 WARNING : Unable to copy frame backyard1668012372.946967 to birdseye.
[2022-11-09 16:48:37] ws4py                          INFO    : Terminating websocket [Local => 127.0.0.1:8082 | Remote => 127.0.0.1:33574]
[2022-11-09 16:48:42] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:48:46] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:48:49] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:48:50] frigate.http                   ERROR   : No recordings found for the requested time range
[2022-11-09 16:48:51] frigate.http                   ERROR   : No recordings found for the requested time range

FFprobe output from your camera

left_camera:
Input #0, flv, from 'rtmp://x.x.x.27/bcs/channel0_main.bcs?token=redacted&channel=0&stream=0&user=redacted&password=redacted':
  Metadata:
    |RtmpSampleAccess: true
    displayWidth    : 2560
    displayHeight   : 1920
  Duration: 00:00:00.00, start: 494656.302000, bitrate: N/A
  Stream #0:0: Video: h264 (Main), yuv420p(progressive), 2560x1920, 7 fps, 12 tbr, 1k tbn
  Stream #0:1: Audio: aac (LC), 16000 Hz, mono, fltp

right_camera:
Input #0, rtsp, from 'rtsp://redacted:redacted@x.x.x.28:554/Streaming/Channels/101?transportmode=unicast&profile=Profile_1':
  Metadata:
    title           : Media Presentation
  Duration: N/A, start: 0.000000, bitrate: N/A
  Stream #0:0: Video: h264 (Main), yuvj420p(pc, progressive), 3840x2160 [SAR 1:1 DAR 16:9], 12 tbr, 90k tbn
  Stream #0:1: Audio: aac (LC), 16000 Hz, mono, fltp

Frigate stats

Restarted the pod, so unfortunately lost these stats.

Operating system

Other Linux

Install method

Docker Compose

Coral version

USB

Network connection

Wired

Camera make and model

left_driveway: Reolink RLC-410-5MP, right_driveway: Annke I91BQ

Any other information that may be helpful

Timestamps are UTC – I’m in PST, so the issues on the 6th happened at 2:00AM and 3:30PM that day. Computer equipment, including the POE cameras are on battery backup and I wasn’t aware of any power issues that day.

Issue Analytics

State:
Created 10 months ago
Reactions:1
Comments:5

Top GitHub Comments

1reaction

NickM-27commented, Nov 12, 2022

would frigate know to use rtsp vs rtmp input_args as mentioned in the doc automatically? Like, did I make things more complication than I needed to?

No, frigate has one set of default args for rtsp streams and any others need to be copied from https://docs.frigate.video/configuration/camera_specific

Also, as I mentioned above, I’m using the container version of frigate. I’m using automation to automatically update the container version when new releases come out, and somehow it found blakeblackshear/frigate:0.12.0-1bc9efd for me even though I don’t see it listed here: https://hub.docker.com/r/blakeblackshear/frigate/tags?page=1

Is there a way to determine based on the tag that it’s dev / testing? even numbers vs odd? Usually I look for things like rc or beta within the tag name to tell which is which.

It was removed from dockerhub due to a handful of users jumping on without realizing. Any build that has documentation and meant for general usage will have stable, release, rc, or beta in it. We had uploaded that build for testing purposes (general users are welcome to test but do so with no warranty of functionality or documentation).

we have since gotten github setup to do automatic dev builds and push them to GHCR so shouldn’t be an issue going forward.

0reactions

zestysoftcommented, Nov 12, 2022

Damn – missed that. Looks like all cameras are working correctly now. I’m curious – if I omit the input_args completely from the configuration file, would frigate know to use rtsp vs rtmp input_args as mentioned in the doc automatically based on the camera paths provided? Like, did I make things more complication than I needed to?

Also, as I mentioned above, I’m using the container version of frigate. I’m using automation to automatically update the container version when new releases come out, and somehow it found blakeblackshear/frigate:0.12.0-1bc9efd for me even though I don’t see it listed here: https://hub.docker.com/r/blakeblackshear/frigate/tags?page=1

Is there a way to determine based on the tag that it’s dev / testing? even numbers vs odd? Usually I look for things like rc or beta within the tag name to tell which is which.

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