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3DS Popup opening and closing immediately with failed authentication

See original GitHub issue

General information

SDK version: 3.81.0
Environment: Production
Browser and OS: Chromium: 92.0.4515.159 on Mac OS 11.4

Issue description

Hi there,

We are experiencing a problem with one of our customers. When they try to process a payment we call verifyCard, then the 3DS popup from Cardinal shows blank for a second and closes resulting into an error for the payment.

The input to verifyCard:

{
      amount: 65.94,
      nonce: paymentMethod.nonce,
      bin: paymentMethod.details.bin,
      email: userDetails.email,
      billingAddress: {
          givenName: onlyEnglish(firstName(userDetails.name)),
          surname: onlyEnglish(lastName(userDetails.name)),
      },
      additionalInformation: {
          shippingGivenName: onlyEnglish(firstName(userDetails.name)),
          shippingSurname: onlyEnglish(lastName(userDetails.name)),
          acsWindowSize: "03",
      },

      challengeRequested: true,
      onLookupComplete: function (data: any, next: () => void) {
          next();
      },
  }

This is the response from the verifyCard:

{
    "nonce": "xxxxx-xxxxx-xxxxx-xxxx",
    "type": "CreditCard",
    "binData": {
        "prepaid": "No",
        "healthcare": "No",
        "debit": "No",
        "durbinRegulated": "No",
        "commercial": "No",
        "payroll": "No",
        "issuingBank": "xxxx",
        "countryOfIssuance": "xxx",
        "productId": "xxx"
    },
    "details": {
        "cardType": "MasterCard",
        "lastTwo": "xx",
        "lastFour": "xxxx",
        "bin": "xxxxxx",
        "cardholderName": null,
        "expirationYear": "xxxx",
        "expirationMonth": "xx"
    },
    "description": "xxxxxxx",
    "liabilityShifted": false,
    "liabilityShiftPossible": true,
    "threeDSecureInfo": {
        "liabilityShifted": false,
        "liabilityShiftPossible": true,
        "status": "challenge_required",
        "enrolled": "Y",
        "cavv": null,
        "xid": null,
        "acsTransactionId": "xxxxxxx",
        "dsTransactionId": "xxxxxx",
        "eciFlag": "00",
        "paresStatus": null,
        "threeDSecureAuthenticationId": "xxxxx",
        "threeDSecureServerTransactionId": "xxxxxxx",
        "threeDSecureVersion": "2.1.0",
        "lookup": {
            "transStatus": "C",
            "transStatusReason": null
        },
        "authentication": {
            "transStatus": null,
            "transStatusReason": null
        }
    },
    "rawCardinalSDKVerificationData": {
        "Validated": false,
        "ActionCode": "FAILURE",
        "ErrorNumber": 0,
        "ErrorDescription": "Success",
        "Payment": {
            "Type": "CCA",
            "ExtendedData": {
                "CAVV": "",
                "ECIFlag": "00",
                "ThreeDSVersion": "2.1.0",
                "PAResStatus": "N",
                "SignatureVerification": "Y"
            },
            "ProcessorTransactionId": "xxxxxx"
        }
    }
}

Video: ** https://user-images.githubusercontent.com/6017552/130966680-a1b51f6e-3f41-476a-bc4f-2f84d75cb6fa.mov **