A general error has occurred with Cardinal (Invalid JWT)

General information

• SDK version: 3.50.1
• Drop-in UI: 1.20.0
• Environment: Production
• Browser and OS: Unknown

Issue description

We recently started using 3DS 2.0 in our Ember app. After a few days we’ve addressed most issues. However, several times a day we’re seeing this error in our Sentry logs:

BraintreeError: A general error has occurred with Cardinal. See description for more information.

Here is the content of error.details:

{
  originalError: {
    code: 1020, 
    description: "Invalid JWT. Error verifying and deserializing JWT."
  }
}

The error occurs while calling:

await instance.requestPaymentMethod({ threeDSecure });

Is this something we could prevent somehow? We’re seeing a few occurrences of this error every day. Let me know if you need more details. Thanks!

[gesa]

hey @gzurbach, this seems like it might be a job better-suited for our support team at https://help.braintreepayments.com/. Shoot them a message, and they’ll pull myself or someone else on the SDK team back in if we’re needed once they have a little more merchant-specific info.

[terryyin]

Thanks! I will forward this to my supporting thread.

On 9 Jan 2020, at 3:22 PM, Andrej Ruman [e-mail] wrote:

@terryyin https://github.com/terryyin I contacted braintree support team and they fixed it. It was a configuration issue on their side. Check out the related issue #426 https://github.com/braintree/braintree-web/issues/426 — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/braintree/braintree-web/issues/450?email_source=notifications&email_token=AAGASYWL53ULPBPHKGTQXBLQ43GCHA5CNFSM4ITTZYT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEIPIWGY#issuecomment-572427035, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAGASYV42U2RDEWPQ5XESPDQ43GCHANCNFSM4ITTZYTQ.