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Importing passwords from Chrome is not working

See original GitHub issue

Test plan

See https://github.com/brave/brave-core/pull/5300

Description

Several users have reported the Import bookmarks and settings feature does not import all (or sometimes any) browsing data from other browsers, including Brave Muon. This issue is unfortunately vague because it seems to do the trick for some users, some get their bookmarks but nothing else, others get passwords and browsing data but no bookmarks, etc. Reports come from all OS and all channels and from all available browsers. Importing browsing data should be seamless in order to lower the barrier-to-entry for new/would-be Brave users.

Steps to Reproduce

Close all other chrome/chromium process running, launch Brave
Menu --> Bookmarks --> Import bookmarks and settings
Choose from available browsers on machine and attempt to import browsing data 4.* Note that again, there don’t seem to be many “clear” steps to reproduce this exactly given the nature of the issue - selecting different data to import, or importing one set of data at a time (one check box) is encouraged.

Actual result:

Some or all data may not be imported

Expected result:

Any browsing data selected should be imported after completing the process.

Reproduces how often:

Intermittent issue

Brave version (brave://version info)

All channels:

v0.60.48 Rel
v0.61.43 Beta
v0.62.16 Dev

Additional Information

User reports - I have more to ad as well:

https://community.brave.com/t/new-chrome-brave-will-not-import-cookies-passwords-used-built-in-bookmarks-more-from-old-brave/47492/7 https://community.brave.com/t/updates-not-picking-up-old-settings-from-0-25-2/47520/4 https://community.brave.com/t/importing-chrome-content-not-quite-right-passwords-missing/47066/7 https://community.brave.com/t/importing-data-from-chome/46743/2 https://community.brave.com/t/failing-to-import-history-bookmarks-passwords-from-chrome-chromium/46173

Issue Analytics

State:
Created 5 years ago
Comments:11 (3 by maintainers)

Top GitHub Comments

1reaction

willstockscommented, Mar 20, 2019

Further detail from the same community thread:

The import was the first thing I did - I had not browsed to any other pages before trying to import.

OS: Windows 10 Enterprise x64 OS Version: 1703 OS Build: 15063.1631

Importing passwords from: Chrome 72.0.3626.121 (Official Build) (64-bit)

Let me know if you need any other info - all bookmarks came through fine, it looks like it’s just the passwords that didn’t ☹️

I just tried this - on my Windows 10 machine (where I’ve had Brave installed for a couple of days now) it did not work at all. I tried:

Importing individual tickboxes
Importing all tickboxes
Importing just passwords

No change in the passwords at all. I even tried with Brave being the ONLY application open on the machine… no success 😦 despite it giving me the big blue tick - I have all my bookmarks though!

I just did a fresh install of Brave on my MacOS Mojave (10.14.3) machine (never had Brave on it before), closed all browsers first, then launched Brave and did the import and it worked perfectly (it’s probably worth having an instruction pop-up first to say “close all browsers before importing”?)!

Any ideas what I can do to get the import to now work on my Windows 10 machine (I don’t sync between the two - one’s a personal machine, one’s a work machine).

1reaction

willstockscommented, Mar 20, 2019

From Community

Description of the issue:

I have just migrated from Chrome to Brave and used the “import settings” to import my Chrome stuff. Favourites and other things have imported, but saved passwords did not which is killerrrrrrrrrrrrrrrrrr!