Stuck on an issue?

Lightrun Answers was designed to reduce the constant googling that comes with debugging 3rd party libraries. It collects links to all the places you might be looking at while hunting down a tough bug.

And, if you’re still stuck at the end, we’re happy to hop on a call to see how we can help out.

Regular stub installer does not send download-complete and installer-run pings

See original GitHub issue

Steps to Reproduce

Uninstall Brave though Control Panel
Delete Download and Install from c:\Program Files (x86)\BraveSoftware\Update\
Prepare Fiddler as described in https://github.com/brave/brave-browser/issues/2784#issuecomment-453298218
Run regular stub installer (BraveBrowserSetup.exe)

Actual result:

Only startup ping is sent Pings download-complete and installer-run are not sent

Expected result:

All 3 pings are sent

Reproduces how often:

always

Brave version (brave://version info)

Brave	0.58.20 Chromium: 71.0.3578.98 (Official Build) (64-bit)
Revision	15234034d19b85dcd9a03b164ae89d04145d8368-refs/branch-heads/3578@{#897}
OS	Windows 7

Also reproduced on Windows 10 x64

cc @emerick @brave/legacy_qa

Issue Analytics

State:
Created 5 years ago
Comments:11 (10 by maintainers)

Top GitHub Comments

2reactions

emerickcommented, Jan 14, 2019

@btlechowski I discovered an easier way to debug this, when the time comes. If you create a file named c:\BraveUpdate.ini with the correct settings (may need to use admin privileges to write to that location), Omaha will log all relevant information to C:\ProgramData\BraveSoftware\Update\Log\BraveUpdate.log including the requests and responses associated with the Brave server. I’ll attach the .ini file that I used for testing, although note that I had to zip it to add it here.

BraveUpdate.zip

1reaction

btlechowskicommented, Jan 21, 2019

Verification passed on

Brave	0.59.26 Chromium: 72.0.3626.64 (Official Build) beta (64-bit)
Revision	eaa9668e80ce5405e7f1902579558ea725c06ca1-refs/branch-heads/3626@{#708}
OS	Windows

Summery: Windows 10 x64 full PASS Windows 7 x64 initiates the pings, but there is a server error (reproduces on production server, but not on staging). Reported https://github.com/brave/brave-browser/issues/3030

[PASS - initiates pings] Windows 7 x64, BraveBrowserBetaSetup-OJV851.exe with whitelisted ref code

[01/21/19 05:08:34.809][BraveBrowserBetaSetup-OJV851][7676:10928][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=OJV851&event=startup][request=][filename=]
[01/21/19 05:08:36.218][BraveBrowserBetaSetup-OJV851][7676:10928][Send response received][result 0x80072f8f][status code 0][]
[01/21/19 05:09:39.705][BraveUpdate:goopdate][8592:9032][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=OJV851&event=download-complete][request=][filename=]
[01/21/19 05:09:41.075][BraveUpdate:goopdate][8592:9032][Send response received][result 0x80072f8f][status code 0][]
[01/21/19 05:10:04.083][BraveUpdate:goopdate][8592:9032][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=OJV851&event=installer-run][request=][filename=]
[01/21/19 05:10:05.412][BraveUpdate:goopdate][8592:9032][Send response received][result 0x80072efd][status code 0][]

[PASS - initiates pings] Windows 7 x64, BraveBrowserSilentBetaSetup-ZTT758.exe with admin privileges, with whitelisted ref code

[01/21/19 03:16:29.136][BraveBrowserSilentBetaSetup-ZTT758][3792:6060][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=ZTT758&event=startup][request=][filename=]
[01/21/19 03:16:29.854][BraveBrowserSilentBetaSetup-ZTT758][3792:6060][Send response received][result 0x80072efe][status code 0][]
[01/21/19 03:17:53.427][BraveUpdate:goopdate][1128:8688][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=ZTT758&event=download-complete][request=][filename=]
[01/21/19 03:17:53.910][BraveUpdate:goopdate][1128:8688][Send response received][result 0x80072efe][status code 0][]
[01/21/19 03:18:03.115][BraveUpdate:goopdate][1128:8688][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=ZTT758&event=installer-run][request=][filename=]
[01/21/19 03:18:03.599][BraveUpdate:goopdate][1128:8688][Send response received][result 0x80072efe][status code 0][]

[PASS] Windows 10 x64, BraveBrowserBetaSetup.exe with admin privileges, with no ref code

[01/21/19 03:36:16.103][BraveBrowserBetaSetup][16624:3272][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 03:36:16.791][BraveBrowserBetaSetup][16624:3272][Send response received][result 0x0][status code 200][{"ts":1548038173875,"status":"ok"}]
[01/21/19 03:37:12.281][BraveUpdate:goopdate][10008:17236][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 03:37:12.611][BraveUpdate:goopdate][10008:17236][Send response received][result 0x0][status code 200][{"ts":1548038229681,"status":"ok"}]
[01/21/19 03:37:13.017][BraveUpdate:goopdate][10008:17236][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 03:37:14.643][BraveUpdate:goopdate][10008:17236][Send response received][result 0x0][status code 200][{"ts":1548038231718,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup-BLE123.exe with admin privileges, with unwhitelisted ref code

[01/21/19 03:44:21.275][BraveBrowserBetaSetup-BLE123][4000:2052][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 03:44:21.619][BraveBrowserBetaSetup-BLE123][4000:2052][Send response received][result 0x0][status code 200][{"ts":1548038658696,"status":"ok"}]
[01/21/19 03:45:15.475][BraveUpdate:goopdate][6656:8412][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 03:45:15.788][BraveUpdate:goopdate][6656:8412][Send response received][result 0x0][status code 200][{"ts":1548038712859,"status":"ok"}]
[01/21/19 03:45:16.195][BraveUpdate:goopdate][6656:8412][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 03:45:17.854][BraveUpdate:goopdate][6656:8412][Send response received][result 0x0][status code 200][{"ts":1548038714920,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup-MTS962.exe with admin privileges, with whitelisted ref code

[01/21/19 03:39:42.919][BraveBrowserBetaSetup-MTS962][14964:10184][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 03:39:43.278][BraveBrowserBetaSetup-MTS962][14964:10184][Send response received][result 0x0][status code 200][{"ts":1548038380350,"status":"ok"}]
[01/21/19 03:40:35.289][BraveUpdate:goopdate][7140:4908][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 03:40:35.617][BraveUpdate:goopdate][7140:4908][Send response received][result 0x0][status code 200][{"ts":1548038432685,"status":"ok"}]
[01/21/19 03:40:36.023][BraveUpdate:goopdate][7140:4908][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 03:40:37.652][BraveUpdate:goopdate][7140:4908][Send response received][result 0x0][status code 200][{"ts":1548038434731,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup-MTS962.exe with no admin privileges, with whitelisted ref code

[01/21/19 03:50:18.557][BraveBrowserBetaSetup-MTS962][15280:6664][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 03:50:19.261][BraveBrowserBetaSetup-MTS962][15280:6664][Send response received][result 0x0][status code 200][{"ts":1548039016323,"status":"ok"}]
[01/21/19 03:51:14.177][BraveUpdate:goopdate][16996:13300][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 03:51:14.521][BraveUpdate:goopdate][16996:13300][Send response received][result 0x0][status code 200][{"ts":1548039071586,"status":"ok"}]
[01/21/19 03:51:14.943][BraveUpdate:goopdate][16996:13300][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 03:51:15.083][BraveUpdate:goopdate][16996:13300][Send response received][result 0x0][status code 200][{"ts":1548039072147,"status":"ok"}]

Note: after install, two windows were shown instead of one

[PASS] Windows 10 x64, BraveBrowserSilentBetaSetup-BLE321.exe with unwhitelisted ref code

[01/21/19 04:10:54.949][BraveBrowserSilentBetaSetup-BLE321][4472:12280][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 04:10:55.652][BraveBrowserSilentBetaSetup-BLE321][4472:12280][Send response received][result 0x0][status code 200][{"ts":1548040252703,"status":"ok"}]
[01/21/19 04:11:47.657][BraveUpdate:goopdate][12312:17184][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 04:11:47.985][BraveUpdate:goopdate][12312:17184][Send response received][result 0x0][status code 200][{"ts":1548040305035,"status":"ok"}]
[01/21/19 04:11:48.407][BraveUpdate:goopdate][12312:17184][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 04:11:48.861][BraveUpdate:goopdate][12312:17184][Send response received][result 0x0][status code 200][{"ts":1548040305911,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserSilentBetaSetup-MTS962.exe with whitelisted ref code

[01/21/19 04:14:22.342][BraveBrowserSilentBetaSetup-MTS962][11096:4740][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 04:14:22.717][BraveBrowserSilentBetaSetup-MTS962][11096:4740][Send response received][result 0x0][status code 200][{"ts":1548040459761,"status":"ok"}]
[01/21/19 04:15:10.111][BraveUpdate:goopdate][16996:1248][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 04:15:10.754][BraveUpdate:goopdate][16996:1248][Send response received][result 0x0][status code 200][{"ts":1548040507803,"status":"ok"}]
[01/21/19 04:15:11.192][BraveUpdate:goopdate][16996:1248][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 04:15:11.661][BraveUpdate:goopdate][16996:1248][Send response received][result 0x0][status code 200][{"ts":1548040508694,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup32.exe with admin privileges, with no ref code

[01/21/19 03:55:18.124][BraveBrowserBetaSetup32][14860:17168][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 03:55:18.484][BraveBrowserBetaSetup32][14860:17168][Send response received][result 0x0][status code 200][{"ts":1548039315545,"status":"ok"}]
[01/21/19 03:56:09.893][BraveUpdate:goopdate][10452:16996][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 03:56:10.534][BraveUpdate:goopdate][10452:16996][Send response received][result 0x0][status code 200][{"ts":1548039367598,"status":"ok"}]
[01/21/19 03:56:10.925][BraveUpdate:goopdate][10452:16996][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 03:56:12.553][BraveUpdate:goopdate][10452:16996][Send response received][result 0x0][status code 200][{"ts":1548039369612,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup32-BLE871.exe with admin privileges, with unwhitelisted ref code

[01/21/19 03:59:20.630][BraveBrowserBetaSetup32-BLE871][17320:15700][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 03:59:21.288][BraveBrowserBetaSetup32-BLE871][17320:15700][Send response received][result 0x0][status code 200][{"ts":1548039558342,"status":"ok"}]
[01/21/19 04:00:12.855][BraveUpdate:goopdate][12164:13224][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 04:00:13.543][BraveUpdate:goopdate][12164:13224][Send response received][result 0x0][status code 200][{"ts":1548039610599,"status":"ok"}]
[01/21/19 04:00:13.934][BraveUpdate:goopdate][12164:13224][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 04:00:15.575][BraveUpdate:goopdate][12164:13224][Send response received][result 0x0][status code 200][{"ts":1548039612629,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup32-MTS962.exe with admin privileges, with whitelisted ref code

[01/21/19 04:03:24.880][BraveBrowserBetaSetup32-MTS962][3040:8548][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 04:03:25.552][BraveBrowserBetaSetup32-MTS962][3040:8548][Send response received][result 0x0][status code 200][{"ts":1548039802612,"status":"ok"}]
[01/21/19 04:04:14.455][BraveUpdate:goopdate][12852:8620][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 04:04:15.096][BraveUpdate:goopdate][12852:8620][Send response received][result 0x0][status code 200][{"ts":1548039852150,"status":"ok"}]
[01/21/19 04:04:15.502][BraveUpdate:goopdate][12852:8620][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 04:04:17.128][BraveUpdate:goopdate][12852:8620][Send response received][result 0x0][status code 200][{"ts":1548039854179,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserBetaSetup32-MTS962.exe with no admin privileges, with whitelisted ref code

[01/21/19 04:06:24.757][BraveBrowserBetaSetup32-MTS962][15668:2264][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 04:06:25.413][BraveBrowserBetaSetup32-MTS962][15668:2264][Send response received][result 0x0][status code 200][{"ts":1548039982461,"status":"ok"}]
[01/21/19 04:07:15.957][BraveUpdate:goopdate][13864:7164][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 04:07:16.271][BraveUpdate:goopdate][13864:7164][Send response received][result 0x0][status code 200][{"ts":1548040033330,"status":"ok"}]
[01/21/19 04:07:16.677][BraveUpdate:goopdate][13864:7164][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 04:07:17.130][BraveUpdate:goopdate][13864:7164][Send response received][result 0x0][status code 200][{"ts":1548040034184,"status":"ok"}]

Note: after install, two windows were shown instead of one

[PASS] Windows 10 x64, BraveBrowserSilentBetaSetup32-BLE631.exe with unwhitelisted ref code

[01/21/19 04:17:50.634][BraveBrowserSilentBetaSetup32-BLE631][5404:8836][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=none&event=startup][request=][filename=]
[01/21/19 04:17:50.993][BraveBrowserSilentBetaSetup32-BLE631][5404:8836][Send response received][result 0x0][status code 200][{"ts":1548040668032,"status":"ok"}]
[01/21/19 04:18:40.133][BraveUpdate:goopdate][13088:17380][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=download-complete][request=][filename=]
[01/21/19 04:18:40.790][BraveUpdate:goopdate][13088:17380][Send response received][result 0x0][status code 200][{"ts":1548040717837,"status":"ok"}]
[01/21/19 04:18:41.181][BraveUpdate:goopdate][13088:17380][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=none&event=installer-run][request=][filename=]
[01/21/19 04:18:41.322][BraveUpdate:goopdate][13088:17380][Send response received][result 0x0][status code 200][{"ts":1548040718370,"status":"ok"}]

[PASS] Windows 10 x64, BraveBrowserSilentBetaSetup32-MTS962.exe with whitelisted ref code

[01/21/19 04:20:23.293][BraveBrowserSilentBetaSetup32-MTS962][16972:14852][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.0.0&channel=beta&ref=MTS962&event=startup][request=][filename=]
[01/21/19 04:20:23.982][BraveBrowserSilentBetaSetup32-MTS962][16972:14852][Send response received][result 0x0][status code 200][{"ts":1548040821022,"status":"ok"}]
[01/21/19 04:21:09.046][BraveUpdate:goopdate][16772:9504][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=download-complete][request=][filename=]
[01/21/19 04:21:09.671][BraveUpdate:goopdate][16772:9504][Send response received][result 0x0][status code 200][{"ts":1548040866721,"status":"ok"}]
[01/21/19 04:21:10.077][BraveUpdate:goopdate][16772:9504][Send][url=https://laptop-updates.brave.com/1/installerEvent?platform=winx64-bc&version=0.59.26&channel=beta&ref=MTS962&event=installer-run][request=][filename=]
[01/21/19 04:21:10.218][BraveUpdate:goopdate][16772:9504][Send response received][result 0x0][status code 200][{"ts":1548040867264,"status":"ok"}]