Error when clicking live ad on IOS device

I’m receiving an error when clicking a live ad that links to an app download on IOS:

2021-03-05 00:02:44.657511+0000 App[96689:5293609] [Process] 0x117825c18 - [pageProxyID=31, webPageID=32, PID=96702] WebPageProxy::didFailProvisionalLoadForFrame: frameID = 8, domain = NSURLErrorDomain, code = -999

The click doesn’t take the user to the app page.

My symptoms started at the beginning of February when I updated my app info.plist to have: <key>SKAdNetworkItems</key> <array> <dict> <key>SKAdNetworkIdentifier</key> <string>cstr6suwn9.skadnetwork</string> </dict> </array>

as per the admob guidelines

My app revenue immediately plummeted and all clicks were being removed. I couldn’t find any issues when testing with test ads. It’s only when admob support asked me to record a charles session with live ads that I stumbled upon it. I suspect adding the SKAdNetworkIdentifier to the plist increased the frequency of app download ads to make it worse, but isn’t the issue itself.

Expected behavior Clicking an app download link inside a banner ad should take you to the app store page for that ad.

Ionic:

Ionic CLI : 6.12.3 Ionic Framework : @ionic/angular 5.5.4 @angular-devkit/build-angular : 0.1102.1 @angular-devkit/schematics : 11.2.1 @angular/cli : 11.2.1 @ionic/angular-toolkit : 2.3.3

Cordova:

Cordova CLI : 10.0.0 Cordova Platforms : ios 6.1.1 Cordova Plugins : no whitelisted plugins (0 plugins total)

Capacitor: @capacitor/cli: 2.4.6 @capacitor/core: 2.4.6 @capacitor/ios: 2.4.6 @capacitor-community/admob: 1.3.1

[rdlabo]

I’m sorry I couldn’t solve this problem. We released v3 today, so we hope you’ll give it a try. And if you have any problems, please open a new issue. Thank you.

[kevinainleywalker]

Thanks @rdlabo .

Banner is the ad type. Unfortunately I’m yet to see a test mode banner ad that links to an app download so I could only replicate outside of test mode.

My setup code for my example app:

export class AppComponent {
  private bannerConfig: AdOptions;  
  constructor(platform: Platform) {
    platform.ready().then(() => {
      this.bannerConfig = {
        adId: 'my app id',
        position: AdPosition.TOP_CENTER,
        adSize: AdSize.SMART_BANNER,
        isTesting: false
      };
      this.createBanner();
    });
  }
  public async createBanner(): Promise<void> {
    await AdMob.initialize({ requestTrackingAuthorization: true }).catch(e => {
      console.log(e)
      return;
    });
    AdMob.showBanner(this.bannerConfig).catch(e => {
      console.log(e)
    });
  }
}