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No assignment if web interface is close

See original GitHub issue

UPDATE 10.11.2022 the problem with the offline / online situation was fixed by setting the working ours. BUT: the assignment doesn’t work, like I described it below (case 2)

UPDATE 09.11.2022 in the second video the widget jumps to offline (from second 9), although I am online in the ios app. Yes - this is the real problem. As you can see, while my ios app is permantly active, the widget switches from offline to online to offline, etc…

https://user-images.githubusercontent.com/17011498/200797208-89846a09-b1df-4dad-8e3d-ece52696234d.mp4 https://user-images.githubusercontent.com/17011498/200797250-9c2965ed-29d2-43ee-89f3-9bc3c869a3f8.mp4

Hi all!

I have found a bug which should be fixed as soon as possible. Version: Self hosted (docker)

Case 1

I am logged on to the PC as agent (web interface)
User writes a message via Widget
Dialogflow responds with a custom payload: { "action": "handoff" }
User is assigned to me

Result: OK

https://user-images.githubusercontent.com/17011498/200773572-c79975e3-fb2f-45e0-9183-ae2a120d4b6a.mp4

Case 2

I am NOT logged on to the PC as agent (web interface) (only on ios app)
User writes a message via Widget
Dialogflow responds with a custom payload: { "action": "handoff" }
User is NOT assigned to me - no assignment!!

Result: NOT OK

https://user-images.githubusercontent.com/17011498/200774004-758d2bac-c981-456b-bf8d-da55bff77450.mp4

Issue Analytics

State:
Created 10 months ago
Comments:10 (4 by maintainers)

Top GitHub Comments

2reactions

muhsin-kcommented, Nov 16, 2022

I am able to reproduce the issue. Seems like the agent presence update logic is not working properly in the mobile app.

0reactions

Ghost108commented, Dec 20, 2022

this should be fix the problem? @muhsin-k said that this is an ios app problem, isn’t it?

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