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No assignment if web interface is close

See original GitHub issue

UPDATE 10.11.2022 the problem with the offline / online situation was fixed by setting the working ours. BUT: the assignment doesn’t work, like I described it below (case 2)

UPDATE 09.11.2022 in the second video the widget jumps to offline (from second 9), although I am online in the ios app. Yes - this is the real problem. As you can see, while my ios app is permantly active, the widget switches from offline to online to offline, etc…

Hi all!

I have found a bug which should be fixed as soon as possible. Version: Self hosted (docker)

Case 1

  • I am logged on to the PC as agent (web interface)
  • User writes a message via Widget
  • Dialogflow responds with a custom payload: { "action": "handoff" }
  • User is assigned to me

Result: OK

Case 2

  • I am NOT logged on to the PC as agent (web interface) (only on ios app)
  • User writes a message via Widget
  • Dialogflow responds with a custom payload: { "action": "handoff" }
  • User is NOT assigned to me - no assignment!!

Result: NOT OK

Issue Analytics

  • State:open
  • Created 10 months ago
  • Comments:10 (4 by maintainers)

github_iconTop GitHub Comments

muhsin-kcommented, Nov 16, 2022

I am able to reproduce the issue. Seems like the agent presence update logic is not working properly in the mobile app.

Ghost108commented, Dec 20, 2022

this should be fix the problem? @muhsin-k said that this is an ios app problem, isn’t it?

Read more comments on GitHub >

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