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CAUSE: 3 Something went wrong. ApiException: 39508

See original GitHub issue

This bug was mentioned many times due to various causes but this seems to be a new case.

Android 10
OnePlus 5T
CWA 1.2.0
Play Services 20.26.65
EN version: 15202902003

Exposure checks log:

August 8, 2020 09:27 (key count: 740)
August 8, 2020 09:27 (key count: 825)
August 8, 2020 09:27 (key count: 595)
August 8, 2020 09:27 (key count: 1790)
August 8, 2020 09:27 (key count: 2290)
August 8, 2020 09:27 (key count: 2520)
August 8, 2020 09:27 (key count: 1575)
August 8, 2020 09:27 (key count: 1405)
August 8, 2020 09:27 (key count: 1385)
August 8, 2020 09:27 (key count: 1645)

August 9, 2020 09:27 (key count: 825)
August 9, 2020 09:27 (key count: 595)
August 9, 2020 09:27 (key count: 1790)
August 9, 2020 09:27 (key count: 2290)
August 9, 2020 09:27 (key count: 2520)
August 9, 2020 09:27 (key count: 1575)
August 9, 2020 09:27 (key count: 1405)
August 9, 2020 09:27 (key count: 1385)
August 9, 2020 09:27 (key count: 1645)
August 9, 2020 09:27 (key count: 2813)
August 9, 2020 09:27 (key count: 2415)
August 9, 2020 09:27 (key count: 3050)
August 9, 2020 09:27 (key count: 2210)
August 9, 2020 09:27 (key count: 1655)

August 10, 2020 09:27 (key count: 595)
August 10, 2020 09:27 (key count: 1790)
August 10, 2020 09:27 (key count: 2290)
August 10, 2020 09:27 (key count: 2520)
August 10, 2020 09:27 (key count: 1575)
August 10, 2020 09:27 (key count: 1405)
August 10, 2020 09:27 (key count: 1385)
August 10, 2020 09:27 (key count: 1645)
August 10, 2020 09:27 (key count: 2813)
August 10, 2020 09:27 (key count: 2415)
August 10, 2020 09:27 (key count: 3050)
August 10, 2020 09:27 (key count: 2210)
August 10, 2020 09:27 (key count: 1655)
August 10, 2020 09:27 (key count: 565)

August 11, 2020 09:28 (key count: 1790)
August 11, 2020 09:28 (key count: 2290)
August 11, 2020 09:28 (key count: 2520)
August 11, 2020 09:28 (key count: 1575)
August 11, 2020 09:28 (key count: 1405)
August 11, 2020 09:28 (key count: 1385)
August 11, 2020 09:28 (key count: 1645)
August 11, 2020 09:28 (key count: 2813)
August 11, 2020 09:28 (key count: 2415)
August 11, 2020 09:28 (key count: 3050)
August 11, 2020 09:28 (key count: 2210)
August 11, 2020 09:28 (key count: 1655)
August 11, 2020 09:28 (key count: 565)
August 11, 2020 09:28 (key count: 2380)

August 12, 2020 09:56 (key count: 2290)
August 12, 2020 09:56 (key count: 2520)
August 12, 2020 09:56 (key count: 1575)
August 12, 2020 09:56 (key count: 1405)
August 12, 2020 09:56 (key count: 1385)
August 12, 2020 09:56 (key count: 1645)
August 12, 2020 09:56 (key count: 2813)
August 12, 2020 09:56 (key count: 2415)
August 12, 2020 09:56 (key count: 3050)
August 12, 2020 09:56 (key count: 2210)
August 12, 2020 09:56 (key count: 1655)
August 12, 2020 09:56 (key count: 565)
August 12, 2020 09:56 (key count: 2380)
August 12, 2020 09:59 (key count: 2285)

August 13, 2020 07:47 (key count: 2520)
August 13, 2020 07:47 (key count: 1575)
August 13, 2020 07:47 (key count: 1405)
August 13, 2020 07:47 (key count: 1385)
August 13, 2020 07:47 (key count: 1645)
August 13, 2020 07:47 (key count: 2813)
August 13, 2020 07:47 (key count: 2415)
August 13, 2020 07:47 (key count: 3050)
August 13, 2020 07:47 (key count: 2210)
August 13, 2020 07:47 (key count: 1655)
August 13, 2020 07:47 (key count: 565)
August 13, 2020 07:47 (key count: 2380)
August 13, 2020 07:47 (key count: 2285)
August 13, 2020 07:47 (key count: 3800)

August 14, 2020 07:36 (key count: 1575)
August 14, 2020 07:36 (key count: 1405)
August 14, 2020 07:36 (key count: 1385)
August 14, 2020 07:36 (key count: 1645)
August 14, 2020 07:36 (key count: 2813)
August 14, 2020 07:36 (key count: 2415)
August 14, 2020 07:36 (key count: 3050)
August 14, 2020 07:36 (key count: 2210)
August 14, 2020 07:36 (key count: 1655)
August 14, 2020 07:36 (key count: 565)
August 14, 2020 07:36 (key count: 2380)
August 14, 2020 07:36 (key count: 2285)
August 14, 2020 07:36 (key count: 3800)
August 14, 2020 07:36 (key count: 3940)

August 14, 2020 09:36 (key count: 1575)
August 14, 2020 09:36 (key count: 1405)
August 14, 2020 09:36 (key count: 1385)
August 14, 2020 09:36 (key count: 1645)
August 14, 2020 09:36 (key count: 2813)
August 14, 2020 09:36 (key count: 2415)

Internal Tracking ID: EXPOSUREAPP-2213

Issue Analytics

State:
Created 3 years ago
Reactions:6
Comments:271 (78 by maintainers)

Top GitHub Comments

7reactions

appdummycommented, Oct 18, 2020

Dear ladies and gents, it is pretty inconvenient to report this bug here, if you are not a member of the IT-family. Ordinary people will just give up reporting this bug, because you need an account here and have to be familiar with commenting etc… Funny idea to place the link to github in the CWA faq. Instead please write there, that the update on Oct 19th should help (if this is true). And if not, it should get easier for users to report their bugs… Living and working within Risikogebiete means, we rely on CWA. This implies that bug fixing needs to be quick, transparent, and bugs easy to report… Thanks!

7reactions

daimpicommented, Oct 17, 2020

@pathmapper

Can someone please give an update of the current status:

Is the fix ready or not?

Yes, the fix is ready and included in CWA 1.5.

Is #1088 still the relevant fix or are there also others?

#1088 has been superseded by https://github.com/corona-warn-app/cwa-app-android/pull/1150 which does the same, but additionally implements a branching logic to catch older ENF versions afaiu. Another relevant fix coming with 1.5 is https://github.com/corona-warn-app/cwa-app-android/pull/1138 which increases the timeout limits and therefore should help with the (silent) 9002 timeout errors which often lead to the 39508 issue discussed here.

When will 1.5.0 be available in the App Store?

Currently it’s announced for the coming Monday: 2020-10-19 🤞

Out of curiosity: What happened with CWA 1.4.0? Is it skipped?

Yes, 1.4 was skipped.

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