'api.crowdin.com: System error' when trying to download translations

Describe the bug Hello, The CLI periodically fails with the error when we try to download translations for different our projects.

To Reproduce Steps to reproduce the behavior:

1. Configuration file:

api_token_env: CROWDIN_PERSONAL_TOKEN
base_path: /opt/tailor/psdk/ext-acronis-backup/wd/po
files:
- ignore:
  - /[a-z]{2}-[A-Z]{2}/**/*.po
  import_eq_suggestions: 1
  languages_mapping:
    locale_with_underscore:
      ar: ar_AE
      fil: tl_PH
  source: /ext-acronis-backup/**/*.po
  translation: /%locale_with_underscore%/%original_path%/%original_file_name%
preserve_hierarchy: true
project_id: 433620

1. Execute CLI command: crowdin download --config crowdin.yml
2. See an error

2022-02-04T08:31:58.368711792+07:00 stdout F Running 'crowdin download --config crowdin.yml'...
2022-02-04T08:32:00.171406582+07:00 stdout F [?????] Fetching project info                             [?????] Fetching project info                             [?????] Fetching project info                             ? Fetching project info
2022-02-04T08:32:00.172052422+07:00 stderr F ? Failed to collect project info. Please contact our support team for help
2022-02-04T08:32:00.172063234+07:00 stderr F ? Error from server: <Code: <empty_code>, Message: api.crowdin.com: System error>

Expected behavior Translations has been downloaded without errors.

Environment:

• OS: alpine
• Version: 3.9
• Base Docker image:
  • https://hub.docker.com/r/melopt/alpine-perl-devel
  • https://github.com/melo/docker-alpine-perl-runtime/blob/master/Dockerfile
• Kubernetes

Additional context Version of Crowdin CLI: 3.7.2

[andrii-bodnar]

@dshiryaev-plesk like this:

crowdin download --config crowdin.yml --debug

It should show more data in the unsuccessful runs.

[dshiryaev-plesk]

Hello @andrii-bodnar, Here is the error log for running the CLI with the --debug option:

2022-02-18T13:11:12.462024003+07:00 stdout F Running 'crowdin --debug download --config crowdin.yml'...	
2022-02-18T13:11:14.125844642+07:00 stdout F [?????] Fetching project info                             [?????] Fetching project info                             [?????] Fetching project info                             ? Fetching project info	
2022-02-18T13:11:14.127112169+07:00 stderr F java.lang.RuntimeException: Failed to collect project info. Please contact our support team for help	
2022-02-18T13:11:14.127290124+07:00 stderr F 	at com.crowdin.cli.utils.console.ConsoleSpinner.execute(ConsoleSpinner.java:29)	
2022-02-18T13:11:14.127323342+07:00 stderr F 	at com.crowdin.cli.commands.actions.DownloadAction.act(DownloadAction.java:93)	
2022-02-18T13:11:14.127346359+07:00 stderr F 	at com.crowdin.cli.commands.actions.DownloadAction.act(DownloadAction.java:58)	
2022-02-18T13:11:14.127393585+07:00 stderr F 	at com.crowdin.cli.commands.picocli.GenericActCommand.run(GenericActCommand.java:37)	
2022-02-18T13:11:14.127424711+07:00 stderr F 	at picocli.CommandLine.executeUserObject(CommandLine.java:1939)	
2022-02-18T13:11:14.127473661+07:00 stderr F 	at picocli.CommandLine.access$1300(CommandLine.java:145)	
2022-02-18T13:11:14.127497202+07:00 stderr F 	at picocli.CommandLine$RunLast.executeUserObjectOfLastSubcommandWithSameParent(CommandLine.java:2352)	
2022-02-18T13:11:14.127571758+07:00 stderr F 	at picocli.CommandLine$RunLast.handle(CommandLine.java:2346)	
2022-02-18T13:11:14.127588831+07:00 stderr F 	at picocli.CommandLine$RunLast.handle(CommandLine.java:2311)	
2022-02-18T13:11:14.12762487+07:00 stderr F 	at picocli.CommandLine$AbstractParseResultHandler.execute(CommandLine.java:2179)	
2022-02-18T13:11:14.127658416+07:00 stderr F 	at picocli.CommandLine.execute(CommandLine.java:2078)	
2022-02-18T13:11:14.127673987+07:00 stderr F 	at com.crowdin.cli.commands.picocli.PicocliRunner.execute(PicocliRunner.java:37)	
2022-02-18T13:11:14.127717988+07:00 stderr F 	at com.crowdin.cli.Cli.main(Cli.java:16)	
2022-02-18T13:11:14.12787657+07:00 stderr F Caused by: java.lang.RuntimeException: Error from server: <Code: <empty_code>, Message: api.crowdin.com: System error>	
2022-02-18T13:11:14.127883285+07:00 stderr F 	at com.crowdin.cli.client.CrowdinClientCore.executeRequest(CrowdinClientCore.java:125)	
2022-02-18T13:11:14.127904105+07:00 stderr F 	at com.crowdin.cli.client.CrowdinClientCore.executeRequest(CrowdinClientCore.java:100)	
2022-02-18T13:11:14.127954752+07:00 stderr F 	at com.crowdin.cli.client.CrowdinProjectClient.getProject(CrowdinProjectClient.java:96)	
2022-02-18T13:11:14.127963856+07:00 stderr F 	at com.crowdin.cli.client.CrowdinProjectClient.populateProjectWithInfo(CrowdinProjectClient.java:80)	
2022-02-18T13:11:14.128006874+07:00 stderr F 	at com.crowdin.cli.client.CrowdinProjectClient.downloadFullProject(CrowdinProjectClient.java:45)	
2022-02-18T13:11:14.128019082+07:00 stderr F 	at com.crowdin.cli.utils.console.ConsoleSpinner.execute(ConsoleSpinner.java:24)	
2022-02-18T13:11:14.128027112+07:00 stderr F 	... 12 more	
2022-02-18T13:11:14.998314734+07:00 stdout F 	
2022-02-18T13:11:14.998373939+07:00 stdout F ????????????????????????????????????????????????????????????????????????????????	
2022-02-18T13:11:14.998382132+07:00 stdout F ?           New version of Crowdin CLI is available! 3.7.2 -> 3.7.7            ?	
2022-02-18T13:11:14.99840296+07:00 stdout F ????????????????????????????????????????????????????????????????????????????????	
2022-02-18T13:11:14.99840756+07:00 stdout F ?      Changelog: https://github.com/crowdin/crowdin-cli/releases/latest       ?	
2022-02-18T13:11:14.998411468+07:00 stdout F ?                    Please update for the best experience!                    ?	
2022-02-18T13:11:14.998415769+07:00 stdout F ????????????????????????????????????????????????????????????????????????????????