GitHub Desktop Completely freezing on Mac after ~ 10 seconds of use

Describe the bug

When I open GitHub Desktop and start clicking around it completely freezes after about 10 seconds. If I close the program then reopen it I get another ~ 10 seconds of use. It freezes so completely that I can’t even open ‘About GitHub Desktop’ without closing it and reopening it first.

Version & OS

I am using version 2.5.6. I am on macOS Catalina version 10.15.6.

Steps to reproduce the behavior

1. Open GitHub Desktop
2. Do anything for ~ 10 seconds
3. You will be unable to click on any menu items or buttons

Expected behavior

Continue working

Actual behavior

Freezing

Screenshots

Add screenshots to help explain your problem, if applicable.

Logs

2020-09-30T00:09:53.889Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T00:42:19.183Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T01:14:23.585Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T01:46:42.055Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T02:18:42.026Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T02:51:17.757Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T03:23:14.205Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T09:28:15.895Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T09:28:17.355Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.376s)
2020-09-30T13:57:50.201Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T14:18:59.897Z - info: [ui] [BranchPruner] Last prune took place in 10 hours - skipping
2020-09-30T14:29:13.076Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T15:00:47.030Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T15:17:43.848Z - warn: [ui] getFetchPollInterval: failed for bettervu/dTurk
TypeError: Failed to fetch
2020-09-30T16:17:56.307Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T16:17:57.356Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.017s)
2020-09-30T16:49:46.591Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T16:49:47.801Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.179s)
2020-09-30T16:57:35.657Z - info: [ui] [AppStore] loading 8 repositories from store
2020-09-30T16:57:35.657Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T16:57:36.111Z - info: [ui] [BranchPruner] Last prune took place in 7 hours - skipping
2020-09-30T16:57:36.281Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T16:57:36.281Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T16:59:27.104Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T16:59:27.140Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T16:59:28.470Z - info: [ui] Executing pull: git -c credential.helper= -c protocol.version=2 -c rebase.backend=merge pull --progress origin (took 1.315s)
2020-09-30T16:59:57.881Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: BP - juliussimonelli (has token)
2020-09-30T17:07:22.901Z - info: [ui] [AppStore] loading 8 repositories from store
2020-09-30T17:07:22.901Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T17:07:23.676Z - info: [ui] [BranchPruner] Pruning 0 branches that have been merged into the default branch, develop (d09698e88db6f16820e71c03cdfc40b336b53eec), from 'dTurk
2020-09-30T17:07:23.818Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T17:07:23.818Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T17:08:01.250Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:08:01.277Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T17:08:05.059Z - info: [ui] Executing push: git -c credential.helper= -c protocol.version=2 push origin step_size_test:step_size_test --progress (took 3.779s)
2020-09-30T17:08:05.060Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T17:15:35.658Z - info: [ui] [Timing] Action 'create commit' for 'bettervu/dTurk' took 0.320s
2020-09-30T17:27:45.312Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:27:45.325Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:27:45.326Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:27:45.327Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:27:45.346Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T17:27:45.952Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: ds-analysis - juliussimonelli (has token)
2020-09-30T17:27:46.336Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T17:27:47.036Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.068s)
2020-09-30T17:40:22.519Z - info: [ui] [RepositoryIndicatorUpdater]: Refreshing sidebar indicators for 8 repositories took 737.4s of which 753.7s paused, total 1491.1s
2020-09-30T17:55:50.327Z - info: [ui] [AppStore] loading 8 repositories from store
2020-09-30T17:55:50.328Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T17:55:51.215Z - info: [ui] [BranchPruner] Pruning 0 branches that have been merged into the default branch, develop (d09698e88db6f16820e71c03cdfc40b336b53eec), from 'dTurk
2020-09-30T17:55:51.310Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T17:55:51.310Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T17:56:10.478Z - info: [ui] [Timing] Action 'create commit' for 'bettervu/dTurk' took 0.240s
2020-09-30T17:56:11.319Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T17:56:11.347Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T17:56:14.622Z - info: [ui] Executing push: git -c credential.helper= -c protocol.version=2 push origin step_size_test:step_size_test --progress (took 3.285s)
2020-09-30T17:56:14.623Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T18:27:59.396Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T18:28:01.451Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.895s)
2020-09-30T18:29:17.419Z - info: [ui] [AppStore] loading 8 repositories from store
2020-09-30T18:29:17.420Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T18:29:18.371Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T18:29:18.372Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T18:29:24.690Z - info: [ui] [AppStore.withAuthenticatingUser] account found for repository: dTurk - juliussimonelli (has token)
2020-09-30T18:29:34.521Z - info: [ui] [AppStore.getAccountForRemoteURL] account found for remote: https://github.com/bettervu/vision-predict-worker.git - juliussimonelli (has token)
2020-09-30T18:29:38.373Z - info: [ui] Executing clone: git -c credential.helper= -c protocol.version=2 clone --recursive --progress -- https://github.com/bettervu/vision-predict-worker.git /Users/jsimonelli/Documents/GitHub/vision-predict-worker (took 3.776s)
2020-09-30T18:29:38.383Z - info: [ui] [AppStore] adding repository at /Users/jsimonelli/Documents/GitHub/vision-predict-worker to store
2020-09-30T18:29:38.910Z - info: [ui] [BranchPruner] Pruning 0 branches that have been merged into the default branch, develop (2cc9b345a8230c9f39cf8a60cbdbe5ba724f6d39), from 'dTurk
2020-09-30T18:29:38.910Z - info: [ui] [BranchPruner] No branches to prune.
2020-09-30T18:40:12.579Z - info: [ui] [AppStore] loading 9 repositories from store
2020-09-30T18:40:12.580Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T18:40:13.257Z - info: [ui] [BranchPruner] Last prune took place in a day - skipping
2020-09-30T18:40:13.584Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T18:40:13.584Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T18:40:21.714Z - info: [ui] Executing fetch: git -c credential.helper= -c protocol.version=2 fetch --progress --prune origin (took 1.853s)
2020-09-30T18:41:05.657Z - info: [ui] [BranchPruner] Last prune took place in a day - skipping
2020-09-30T18:48:06.592Z - info: [ui] [AppStore] loading 9 repositories from store
2020-09-30T18:48:06.593Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T18:48:07.502Z - info: [ui] [BranchPruner] Pruning 0 branches that have been merged into the default branch, develop (2cc9b345a8230c9f39cf8a60cbdbe5ba724f6d39), from 'dTurk
2020-09-30T18:48:07.603Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T18:48:07.604Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T18:58:39.525Z - info: [ui] proxy url not resolved, protocol not supported
2020-09-30T19:25:19.348Z - info: [ui] [AppStore] loading 9 repositories from store
2020-09-30T19:25:19.349Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T19:25:20.381Z - info: [ui] [BranchPruner] Pruning 0 branches that have been merged into the default branch, develop (2cc9b345a8230c9f39cf8a60cbdbe5ba724f6d39), from 'dTurk
2020-09-30T19:25:20.398Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T19:25:20.398Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'
2020-09-30T19:25:22.894Z - info: [ui] [BranchPruner] No branches to prune.
2020-09-30T19:30:11.529Z - info: [ui] [AppStore] loading 9 repositories from store
2020-09-30T19:30:11.530Z - info: [ui] [AppStore] found account: juliussimonelli (Julius)
2020-09-30T19:30:12.367Z - info: [ui] [BranchPruner] No branches to prune.
2020-09-30T19:30:12.377Z - info: [ui] launching: 2.5.6 (Mac OS 10.15.6)
2020-09-30T19:30:12.378Z - info: [ui] execPath: '/Applications/GitHub Desktop.app/Contents/Frameworks/GitHub Desktop Helper (Renderer).app/Contents/MacOS/GitHub Desktop Helper (Renderer)'

Additional context

Add any other context about the problem here.

[niik]

proxy url not resolved, protocol not supported

This is on me, I’m gonna open a PR to make this message more clear or just straight up remove it. What it’s saying is that the repository is using a non-https remote (i.e ssh or raw git protocol), not that the proxy protocol isn’t supported.

@jss367 Do you think you could try getting to, and disabling, background updates in preferences in those first 10 seconds until the app freezes?

I’d be curious to see if that has any effect. Also, do you think you could try using the https protocol for your repositories? SSH is not well supported in Desktop and we’ve seen other cases where ssh needs a passphrase to unlock a key which then causes the git call to block indefinitely.

[niik]

@jss367 I’m afraid I have no theory on what could have caused this either. I’m glad that it’s working for you again. However unsatisfactory it might be we’re just gonna have to chalk it up to a weird one-off environmental issue then. If it pops up again please let us know!