GitHub Desktop launches with white screen and unresponsive

Description

I opened the GitHub Desktop on Windows, and it got only white screen.

Version

GitHub Desktop version: 1.0.13

OS version: 10.0.16299.248

Steps to Reproduce

1. Open the program normally
2. It was frozen with white screen

Expected behavior: Display the application like normal

Actual behavior: The screen turned white and there is error in console.

Reproduces how often: Right now, it happens all the time.

Logs

2018-01-22T15:26:14.827Z - info: [ui] [AppStore] loading 2 repositories from store
2018-01-22T15:26:14.829Z - info: [ui] [AppStore] found account: Be1con (Kittanan Jamnongrit)
2018-01-22T15:26:18.155Z - info: [ui] Executing getStatus: git status --untracked-files=all --branch --porcelain=2 -z (took 3.158s)
2018-01-22T15:26:18.157Z - info: [ui] Executing getRecentBranches: git log -g --no-abbrev-commit --pretty=oneline HEAD -n 2500 -- (took 3.146s)
2018-01-22T15:26:18.158Z - info: [ui] Executing getBranches: git for-each-ref --format=%(refname)%00%(refname:short)%00%(upstream:short)%00%(objectname)%00%(author)%00%(parent)%00%(symref)%00%(subject)%00%(body)%00%1F refs/heads refs/remotes (took 3.166s)
2018-01-22T15:26:19.530Z - info: [ui] Executing getCommits: git log 2f724a20accb665a2d648a04f9fbba800843b933 --date=raw --max-count=1 --pretty=%H%x1F%s%x1F%b%x1F%an <%ae> %ad%x1F%P -z --no-color -- (took 1.528s)
2018-01-22T15:26:23.528Z - info: [ui] Executing getCommits: git log origin/PrivateBranch..PrivateBranch --date=raw --max-count=100 --pretty=%H%x1F%s%x1F%b%x1F%an <%ae> %ad%x1F%P -z --no-color -- (took 3.197s)
2018-01-22T15:26:23.712Z - info: [ui] Executing getWorkingDirectoryDiff: git diff HEAD --no-ext-diff --patch-with-raw -z --no-color -- ExerciseExpress/ExerciseExpress.Android/ExerciseExpress.Android.csproj (took 3.449s)
2018-01-22T15:26:23.712Z - info: [ui] Executing getAuthorIdentity: git var GIT_AUTHOR_IDENT (took 3.299s)
2018-01-22T15:26:23.712Z - info: [ui] Executing getRemotes: git remote -v (took 3.339s)
2018-01-22T15:26:25.234Z - info: [ui] launching: 1.0.11 (Windows 10.0.16299)
2018-01-22T15:26:53.533Z - info: [ui] [AppStore] adding repository at D:\My Documents\MUICT\Senior Project\REST to store
2018-01-22T15:27:00.158Z - info: [ui] Executing fetch: git -c credential.helper= fetch --progress --prune origin (took 8.769s)
2018-01-22T15:27:01.589Z - info: [ui] Executing isUsingLFS: git lfs track (took 8.027s)
2018-01-22T15:31:37.560Z - info: [ui] Executing push: git -c credential.helper= push origin master --set-upstream --progress (took 239.392s)
2018-01-22T15:31:51.569Z - info: [ui] Executing fetch: git -c credential.helper= fetch --progress --prune origin (took 14.008s)

Additional Information

index.html:1 Uncaught (in promise) ninner: nullmessage: "Transaction committed too early. See http://bit.ly/2kdckMn"name: "PrematureCommitError"_e: Error
    at w (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:202692)
    at new n (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:250254)
    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:223240
    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:209329
    at j (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:206549)
    at $ (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207207)
    at X (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207061)
    at <anonymous>stack: "Error↵    at w (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:202692)↵    at new n (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:250254)↵    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:223240↵    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:209329↵    at j (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:206549)↵    at $ (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207207)↵    at X (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207061)↵    at <anonymous>"__proto__: Objectconstructor: function Error()prepareStackTrace: function r(e,t)stackTraceLimit: 10arguments: nullcaller: nullcaptureStackTrace: function captureStackTrace()length: 1name: "Error"prototype: Object__proto__: function ()message: ""name: "Error"toString: function toString()arguments: nullcaller: nulllength: 0name: "toString"__proto__: function ()__proto__: Objectconstructor: function Object()arguments: nullassign: function assign()caller: nullcreate: function create()defineProperties: function defineProperties()defineProperty: function defineProperty()entries: function entries()freeze: function freeze()getOwnPropertyDescriptor: function getOwnPropertyDescriptor()getOwnPropertyDescriptors: function getOwnPropertyDescriptors()getOwnPropertyNames: function getOwnPropertyNames()getOwnPropertySymbols: function getOwnPropertySymbols()getPrototypeOf: function getPrototypeOf()is: function is()isExtensible: function isExtensible()isFrozen: function isFrozen()isSealed: function isSealed()keys: function keys()length: 1name: "Object"preventExtensions: function preventExtensions()prototype: Objectseal: function seal()setPrototypeOf: function setPrototypeOf()values: function values()__proto__: function ()[[FunctionLocation]]: <unknown>hasOwnProperty: function hasOwnProperty()isPrototypeOf: function isPrototypeOf()propertyIsEnumerable: function propertyIsEnumerable()toLocaleString: function toLocaleString()toString: function toString()valueOf: function valueOf()__defineGetter__: function __defineGetter__()__defineSetter__: function __defineSetter__()__lookupGetter__: function __lookupGetter__()__lookupSetter__: function __lookupSetter__()get __proto__: function __proto__()set __proto__: function __proto__()stack: "PrematureCommitError: Transaction committed too early. See http://bit.ly/2kdckMn↵    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:223240↵    at file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:209329↵    at j (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:206549)↵    at $ (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207207)↵    at X (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:207061)↵    at <anonymous>"__proto__: Tconstructor: function n(e,n)stack: (...)__proto__: Errorconstructor: function T(e,t)arguments: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]caller: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]length: 2name: "T"prototype: Errorconstructor: function T(e,t)arguments: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]caller: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]length: 2name: "T"prototype: Errorconstructor: function T(e,t)stack: [Exception: TypeError: Cannot read property 'stack' of undefined
    at E (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:202725)
    at Error.get (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:250038)
    at Error.remoteFunction (<anonymous>:2:14)]toString: function ()arguments: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]caller: [Exception: TypeError: 'caller' and 'arguments' are restricted function properties and cannot be accessed in this context.
    at Function.remoteFunction (<anonymous>:2:14)]length: 0name: "toString"prototype: Objectconstructor: function ()arguments: (...)caller: (...)length: 0name: "toString"prototype: Object__proto__: function ()[[FunctionLocation]]: dexie.es.js:399__proto__: Object__proto__: function ()[[FunctionLocation]]: dexie.es.js:399get stack: function ()__proto__: Object__proto__: function ()[[FunctionLocation]]: dexie.es.js:382stack: (...)toString: function ()get stack: function ()__proto__: Object__proto__: function ()[[FunctionLocation]]: dexie.es.js:382stack: (...)toString: function ()get stack: function ()__proto__: Object

[shiftkey]

@Be1con my psychic debugger thinks this is related to our IndexedDB usage:

index.html:1 Uncaught (in promise) ninner: nullmessage: "Transaction committed too early. See http://bit.ly/2kdckMn"name: "PrematureCommitError"e: Error
at w (file:///C:/Users/Kittanan/AppData/Local/GitHubDesktop/app-1.0.13/resources/app/renderer.js:5:202692)

It’s not clear whether this is a recoverable error, but as a workaround you can try this:

• close Desktop (or whatever’s left of it)
• remove all the files in %APPDATA%\GitHub Desktop\
• launch Desktop again

This should put you into a clean slate again. Let me know if that addresses the issue.

[Nibbels]

I am just now having the same issue. If I start the client once, nothing happens. If I start it twice I get the white screen. This screen is reacting to F11 -> full screen and Alt+F4

Downloading and executing GitHubDesktopSetup.exe did not help.

deleting the folder file__0.indexeddb.leveldb recovered the client for me: And I had a new folder then.

deleting this new folder and replacing it with the previous file__0.indexeddb.leveldb put me back to the white screen.

So i tempered with deleting single files within the folder. deleting 000007.log is the jackpot. It was 1928 kb.

When I had back my Github Desktop Client my changes did not show up. I first had to switch my repository to something other and back to my project. Then my changes have been acknowledged. The new 000011.log is now 25kb.

Can anyone confirm this? Otherwise I hope this information might help you guys.

Greetings

PS: I still have the faulty log file. But I dont know what credentials I could post here, so I dont do that.