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The application opens with a white screen

See original GitHub issue

Describe the bug

The application opens as a white screen and is not responsive.

Opening the developer tools the console is empty as it nothing is loaded.

Version & OS

Cannot open the about as the menus are not visible. But going to appData I can see these folders in the Github Desktop folder:

I’m on Windows 10

Steps to reproduce the behavior

Open the application.

Expected behavior

The application should load.

Actual behavior

The application shows as an unresponsive white screen

Screenshots

Logs

the following log is from the AppData/Roaming/Github Desktop/logs

2022-02-28T10:10:37.871Z - info: [main] Received possible protocol arguments: 2
2022-02-28T10:10:37.873Z - error: [main] Malformed launch arguments received: C:\Users\****\AppData\Local\GitHubDesktop\app-2.9.10\GitHubDesktop.exe,--allow-file-access-from-files
2022-02-28T10:13:01.179Z - info: [main] Received possible protocol arguments: 2
2022-02-28T10:13:01.181Z - error: [main] Malformed launch arguments received: C:\Users\****\AppData\Local\GitHubDesktop\app-2.9.10\GitHubDesktop.exe,--allow-file-access-from-files
2022-02-28T10:13:46.539Z - info: [main] Received possible protocol arguments: 2
2022-02-28T10:13:46.539Z - error: [main] Malformed launch arguments received: C:\Users\****\AppData\Local\GitHubDesktop\app-2.9.4\GitHubDesktop.exe,--allow-file-access-from-files
2022-02-28T10:24:46.850Z - info: [main] Received possible protocol arguments: 2
2022-02-28T10:24:46.852Z - error: [main] Malformed launch arguments received: C:\Users\****\AppData\Local\GitHubDesktop\app-2.9.10\GitHubDesktop.exe,--allow-file-access-from-files

Additional context

I can temporarily solve the issue by uninstalling and reinstalling the application but it occurs every few days.

Issue Analytics

State:
Created 2 years ago
Comments:10 (5 by maintainers)

Top GitHub Comments

1reaction

ahanna-WWNcommented, Mar 3, 2022

No, the icons didn’t return. And I had to re-disable the Case Sensitive flag after the complete deletion of the folders (in Local and Roaming).

In any case, the application is working again, thank you. I will investigate further into it in a couple of days.

1reaction

sergiou87commented, Mar 1, 2022

@ahanna-WWN could you try editing the app’s shortcut (the one you use to open the app, from the Desktop or the start menu) and add the --disable-gpu parameter to see if it works?

We’ve recently seen “blank screen” issues related to GPU problems (#13906) and running the app with --disable-gpu helped there 🤞