Document Best Ways to get Help with django-import-export

Greetings! This package being a fairly complicated tool, we often we get questions on usage in the form of Issues (for instance #1133). I’d like to recommend we establish and document a preferred forum for those types of usage questions. Perhaps that’s still “create a GitHub issue and label it with question” (like this Issue), or “create a Stack Overflow question tagged with django-import-export”, etc.

I’m happy to take on figuring this out and documenting! Also apologies if I’ve missed that this is already established somewhere. Does this seem like a good idea @bmihelac, @andrewgy8, @claudep, @manelclos, and @shaggyfrog?

[mgrdcm]

@andrewgy8 Oh nice, I didn’t know that! Looks like this is what you’re talking about: https://help.github.com/en/github/building-a-strong-community/configuring-issue-templates-for-your-repository

So we could do a “Question” template type. Looks like we can even automatically add labels like for instance questions.

And to @manelclos’s point if we did want to direct people to create an appropriately-tagged question on SO, we could do it with this “If you prefer to receive certain reports outside of GitHub…” functionality:

Here is an example config.yml file.

blank_issues_enabled: false
contact_links:
  - name: GitHub Community Support
    url: https://github.community/
    about: Please ask and answer questions here.
  - name: GitHub Security Bug Bounty
    url: https://bounty.github.com/
    about: Please report security vulnerabilities here.

So far I think we should try out the custom issue types first. We can go ahead and create custom issue types for Bug report, Feature request, and Question with a little bit of issue template for each and also set up appropriate label(s) so the Issues list is a little easier to parse. We could even add an Get Help on Stack Overflow option there too just to see how it goes. If we get too many questions then remove the on-GitHub Question type and just leave the Get Help on Stack Overflow one.

How does that sound? I’m happy to work on that, but it looks like while I’m a member I don’t have access to set up the Issue types. We’d still want bmihelac sign-off in any case I think…

[matthewhegarty]

This looks completed. Are we happy to close this issue?