Stuck on an issue?

Lightrun Answers was designed to reduce the constant googling that comes with debugging 3rd party libraries. It collects links to all the places you might be looking at while hunting down a tough bug.

And, if you’re still stuck at the end, we’re happy to hop on a call to see how we can help out.

Data loss: not all signature images are uploaded in offline-capable forms

See original GitHub issue

Description

This is an intermittent bug that results in a loss of signature images.

If a form includes multiple image questions, at least one of which is appearance: signature, and the form is running in offline mode, it is likely that one or more of the signature image files get lost in the submission process.

To Reproduce

When running a form like this in offline mode:

type	name	label	appearance
start	start
end	end
image	sign_now	sign now!	signature
image	sign_again	sign again!	signature

The first or second signature image is likely to be missing, for each submission.

other factors:

must use offline version of form to reproduce bug
happens on 2.5.6 and 2.8.1 (about to test on 3.0.1)
tried to sign both fields as quickly as possible
having a non-signature appearance image in the form can also “crowd out” the signature file but regular images do not crowd each other out based on our testing so far.

Expected behavior Desired behavior is that no attachments are missing upon submission.

Browser and OS

OS: Issue has been reproduced on macos and Linux.
Browser: Issue has been reproduced in Chrome and Safari.

Additional context

I’m looking into this now, so I can add screenshots or improved description soon.

Issue Analytics

State:
Created 2 years ago
Comments:14 (14 by maintainers)

Top GitHub Comments

3reactions

eyelidlessnesscommented, Oct 27, 2021

Thanks for reporting this! I’m looking into it. I’ve been able to reproduce this in the current version, and I think I understand what’s happening.

2reactions

jnmcommented, Apr 27, 2022

@joshuaberetta, after you mentioned that you were still seeing this bug on 3.1.0, I reproduced it as well (with a mouse, this time, not a touchscreen) and recorded a screencast: https://user-images.githubusercontent.com/2085013/165527413-64184ccf-e7b1-44d6-919c-77fc6e74686e.mp4

I think we should test on 3.1.1 just to make sure it’s still broken there, and then also test the earliest release that included #373 to see whether this problem is a regression or just something I missed by not testing thoroughly enough during my review.

After that, let’s reopen this issue if needed.

Top Results From Across the Web

Could not retrieve signature - KoboToolbox Community Forum

We have developed a form that containing a signature. ... Data loss: not all signature images are uploaded in offline-capable forms.

How to fix common image-related problems in signatures

You experience various problems with images in email signatures, e.g. embedded pictures are not displayed in received emails, are misplaced ...

Understand Accessing Forms Offline from Mobile Devices ...

The mobile app caches all the forms a user accesses from their device, ... User submits data through the offline-capable forms cached in...

Collecting Offline App Responses - Qualtrics

Remove Responses: Permanently delete all offline responses from the current survey. Responses that have already been uploaded to Qualtrics will not be ...

Solved: Signatures disappear while using the inbox feature...

Only the first signature(image) is saved to the data when initially ... Is there a way to ensure that all of the signature...