Box Cloud Drive Contents Missing

Explain the bug When browsing the contents of the “Box” cloud drive, there is only a single file. When reviewing this directory within regular Windows Explorer, all expected content is there.

To reproduce

1. Go to Cloud Drives
2. Click on Box
3. Review the list of content

Expected behavior When browsing the contents of the “Box” cloud drive, there is only a single file. When reviewing this directory within regular Windows Explorer, all expected content is there. debug.txt debug_fulltrust.txt

Logfile Upload the log file here for us to understand your issue better.

• You can access it from Settings->About->Open log location. or
• Copy the debug.log and debug_fulltrust.log from the following directory, and upload the files here. %localappdata%\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState

Screenshots Add screenshots to help explain your problem if needed.

System Information

• OS Version: Windows 10 2004 19041.746
• App version: 1.5.0.0

Additional comment Add any other comment about the problem here. Does this problem happen again after restarting the app?

[madtempest]

I couldnt find “hide system files and folders” as a specific option, but I did follow what I think was your intended instructions as per the screenshot.

This did not resolve the issue.

[yaira2]

@madtempest This issue should be resolved with #4921.