IOException: SERVICE_NOT_AVAILABLE, FIS_AUTH_ERROR

[READ] Step 1: Are you in the right place?

Issues filed here should be about bugs in the code in this repository. If you have a general question, need help debugging, or fall into some other category use one of these other channels:

• For general technical questions, post a question on StackOverflow with the firebase tag.
• For general Firebase discussion, use the firebase-talk google group.
• For help troubleshooting your application that does not fall under one of the above categories, reach out to the personalized Firebase support channel.

[REQUIRED] Step 2: Describe your environment

• Android Studio version: 4.1.3
• Firebase Component: Analytics, Crashlytics, RemoteConfig, Functions, Firestore, Performance, AppIndexing, Cloud Messaging, Auth, InApp messaging
• Component version: 27.1.0 (bom)

[REQUIRED] Step 3: Describe the problem

The crashlytics dashboard shows many devices (all OS versions, various OEMs) are facing this IOException (either SERVICE_NOT_AVAILABLE or FIS_AUTH_ERROR). I am having a hard time figuring out the issue for many days.

Steps to reproduce:

I am unable to reproduce this error. Also, gone through all stackoverflow / github posts. Also, have gone through this recent link https://stackoverflow.com/questions/60698622/java-io-ioexception-fis-auth-error-in-android-firebase And updated my google-services.json file (as it had changed). But that did not help. Still getting these crashes.

What happened? How can we make the problem occur? This could be a description, log/console output, etc.

Relevant Code:

Stack traces:

Fatal Exception: java.io.IOException: FIS_AUTH_ERROR
       at com.google.firebase.iid.GmsRpc.handleResponse(com.google.firebase:firebase-iid@@21.1.0:7)
       at com.google.firebase.iid.GmsRpc.lambda$extractResponseWhenComplete$0$GmsRpc(com.google.firebase:firebase-iid@@21.1.0:1)
       at com.google.firebase.iid.GmsRpc$$Lambda$0.then(:2)
       at com.google.android.gms.tasks.zze.run(com.google.android.gms:play-services-tasks@@17.2.0:5)
       at com.google.firebase.iid.FirebaseIidExecutors$$Lambda$0.execute()
       at com.google.android.gms.tasks.zzc.zza(com.google.android.gms:play-services-tasks@@17.2.0:6)
       at com.google.android.gms.tasks.zzq.zza(com.google.android.gms:play-services-tasks@@17.2.0:19)
       at com.google.android.gms.tasks.zzu.zza(com.google.android.gms:play-services-tasks@@17.2.0:104)
       at com.google.android.gms.tasks.zze.run(com.google.android.gms:play-services-tasks@@17.2.0:15)
       at com.google.android.gms.cloudmessaging.zzz.execute()
       at com.google.android.gms.tasks.zzc.zza(com.google.android.gms:play-services-tasks@@17.2.0:6)
       at com.google.android.gms.tasks.zzq.zza(com.google.android.gms:play-services-tasks@@17.2.0:19)
       at com.google.android.gms.tasks.zzu.zza(com.google.android.gms:play-services-tasks@@17.2.0:104)
       at com.google.android.gms.tasks.TaskCompletionSource.setResult(com.google.android.gms:play-services-tasks@@17.2.0:8)
       at com.google.android.gms.cloudmessaging.zzq.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:9)
       at com.google.android.gms.cloudmessaging.zzs.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:7)
       at com.google.android.gms.cloudmessaging.zzf.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:45)
       at com.google.android.gms.cloudmessaging.zzi.handleMessage(:2)
       at android.os.Handler.dispatchMessage(Handler.java:103)
       at android.os.Looper.loop(Looper.java:230)
       at android.app.ActivityThread.main(ActivityThread.java:7876)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:526)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1034)



Fatal Exception: java.io.IOException: SERVICE_NOT_AVAILABLE
       at com.google.firebase.iid.GmsRpc.handleResponse(com.google.firebase:firebase-iid@@21.1.0:7)
       at com.google.firebase.iid.GmsRpc.lambda$extractResponseWhenComplete$0$GmsRpc(com.google.firebase:firebase-iid@@21.1.0:1)
       at com.google.firebase.iid.GmsRpc$$Lambda$0.then(:2)
       at com.google.android.gms.tasks.zze.run(com.google.android.gms:play-services-tasks@@17.2.0:5)
       at com.google.firebase.iid.FirebaseIidExecutors$$Lambda$0.execute()
       at com.google.android.gms.tasks.zzc.zza(com.google.android.gms:play-services-tasks@@17.2.0:6)
       at com.google.android.gms.tasks.zzq.zza(com.google.android.gms:play-services-tasks@@17.2.0:19)
       at com.google.android.gms.tasks.zzu.zza(com.google.android.gms:play-services-tasks@@17.2.0:104)
       at com.google.android.gms.tasks.zze.run(com.google.android.gms:play-services-tasks@@17.2.0:15)
       at com.google.android.gms.cloudmessaging.zzz.execute()
       at com.google.android.gms.tasks.zzc.zza(com.google.android.gms:play-services-tasks@@17.2.0:6)
       at com.google.android.gms.tasks.zzq.zza(com.google.android.gms:play-services-tasks@@17.2.0:19)
       at com.google.android.gms.tasks.zzu.zza(com.google.android.gms:play-services-tasks@@17.2.0:104)
       at com.google.android.gms.tasks.TaskCompletionSource.setResult(com.google.android.gms:play-services-tasks@@17.2.0:8)
       at com.google.android.gms.cloudmessaging.zzq.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:9)
       at com.google.android.gms.cloudmessaging.zzs.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:7)
       at com.google.android.gms.cloudmessaging.zzf.zza(com.google.android.gms:play-services-cloud-messaging@@16.0.0:45)
       at com.google.android.gms.cloudmessaging.zzi.handleMessage(:2)
       at android.os.Handler.dispatchMessage(Handler.java:103)
       at android.os.Looper.loop(Looper.java:237)
       at android.app.ActivityThread.main(ActivityThread.java:8019)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1100)

Firebase dependencies:-

    implementation platform('com.google.firebase:firebase-bom:27.1.0')
    implementation 'com.google.firebase:firebase-appindexing'
    implementation 'com.google.firebase:firebase-messaging-ktx'
    implementation 'com.google.firebase:firebase-auth-ktx'
    implementation 'com.google.firebase:firebase-firestore'
    implementation 'com.google.firebase:firebase-perf'
    implementation 'com.google.firebase:firebase-inappmessaging-display'
    implementation 'com.google.firebase:firebase-functions'
    implementation 'com.google.firebase:firebase-config'
    implementation 'com.google.firebase:firebase-analytics-ktx'
    implementation 'com.google.firebase:firebase-crashlytics'

    implementation 'com.google.android.play:core:1.8.0'
    implementation 'com.google.android.gms:play-services-ads:16.0.0'
    implementation 'com.google.android.gms:play-services-gcm:17.0.0'

..... many other dependencies ....

Plugins:-

classpath 'com.google.gms:google-services:4.3.5'
classpath 'com.google.firebase:perf-plugin:1.3.5'
classpath 'com.google.firebase:firebase-crashlytics-gradle:2.5.2'
.... other plugins

My cloud messaging service in manifest:

<service 
android:name=".notification.MyFirebaseMessagingService">
<intent-filter>
    <action android:name="com.google.firebase.MESSAGING_EVENT" />
 </intent-filter>
</service>

[paulsUsername]

Is there any more word on this. Im getting warnings on the Google Play Console that it could affect our ranking. There is no restrictions on our Android API key, so I can’t understand where it is coming from. The app otherwise works perfectly, for sign-in, cloud message etc.

[0king]

Hi @aguatno there’s only one API key (which is unrestricted). From what I could gather from Crashlytics and analytics, I would also like to mention that

1. this crash apparently occurs sometimes for a user, does not affect him always
2. Of all users affected, 98% seem to be in NotLoggedIn state (we use Firebase auth)
3. 91% time app is in foreground