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ExoTimeoutException: Player release timed out, predominantly on AndroidTV

See original GitHub issue

ExoPlayerVersion: 2.15.1 & 2.14.0

Issue: We are getting these Timeout Exception from production users, https://github.com/google/ExoPlayer/blob/029a2b27cbdc27cf9d51d4a73ebeb503968849f6/library/core/src/main/java/com/google/android/exoplayer2/ExoTimeoutException.java#L64

When we tried reproducing this issue on FireStick (details are below) with the following steps using ExoPlayerDemo app; we saw that the video frame was not showing audio was playing. We were trying the Widevine L1 only content. Our Firestick is supporting L1.

Open the content and seek back and forth multiple times and quit the player screen.
You may see the Timeout exception.
Interesting thing was that after that we could not play any content on the device in ExoPlayer Sample, neither in our app nor in any other 3rd party app. Everywhere the content video frame was not coming.
We had to restart the device.

We don’t find this issue on ExoPlayer’s content. We did see this issue only on our content. If you want, we can share our content over email.

On this device, we could see this issue frequently and requires lesser tries.

Devices on which this issue found: on most of the devices, it is more than 100K.

Device Info:

device-2021-12-29-181113

Available Codecs list on Device:

D/MediaCodecInfo: Name=OMX.google.aac.decoder Type=audio/mp4a-latm MaxInstances=32
2021-12-29 17:43:19.944 17504-17504/ D/MediaCodecInfo: Name=OMX.google.amrnb.decoder Type=audio/3gpp MaxInstances=32
2021-12-29 17:43:19.944 17504-17504/ D/MediaCodecInfo: Name=OMX.google.flac.decoder Type=audio/flac MaxInstances=32
2021-12-29 17:43:19.944 17504-17504/ D/MediaCodecInfo: Name=OMX.google.g711.alaw.decoder Type=audio/g711-alaw MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.g711.mlaw.decoder Type=audio/g711-mlaw MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.mp3.decoder Type=audio/mpeg MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.opus.decoder Type=audio/opus MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.raw.decoder Type=audio/raw MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.vorbis.decoder Type=audio/vorbis MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.aac.encoder Type=audio/mp4a-latm MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.amrnb.encoder Type=audio/3gpp MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.google.flac.encoder Type=audio/flac MaxInstances=32
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.AVC Type=video/avc MaxInstances=4
2021-12-29 17:43:19.945 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.AVC.secure Type=video/avc MaxInstances=1
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.AWESOME.hdcp.secure Type=video/avc MaxInstances=1
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.google.h264.decoder Type=video/avc MaxInstances=32
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.H263 Type=video/3gpp MaxInstances=4
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.google.h263.decoder Type=video/3gpp MaxInstances=32
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.HEVC Type=video/hevc MaxInstances=4
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.HEVC.secure Type=video/hevc MaxInstances=1
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.google.hevc.decoder Type=video/hevc MaxInstances=32
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.MPEG2 Type=video/mpeg2 MaxInstances=4
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.MPEG4 Type=video/mp4v-es MaxInstances=4
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.google.mpeg4.decoder Type=video/mp4v-es MaxInstances=32
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.VPX Type=video/x-vnd.on2.vp8 MaxInstances=4
2021-12-29 17:43:19.946 17504-17504/ D/MediaCodecInfo: Name=OMX.google.vp8.decoder Type=video/x-vnd.on2.vp8 MaxInstances=32
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.VP9 Type=video/x-vnd.on2.vp9 MaxInstances=4
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.DECODER.VP9.secure Type=video/x-vnd.on2.vp9 MaxInstances=1
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.google.vp9.decoder Type=video/x-vnd.on2.vp9 MaxInstances=32
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.ENCODER.AVC Type=video/avc MaxInstances=8
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.google.h264.encoder Type=video/avc MaxInstances=32
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.google.h263.encoder Type=video/3gpp MaxInstances=32
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.MTK.VIDEO.ENCODER.HEVC Type=video/hevc MaxInstances=8
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.google.mpeg4.encoder Type=video/mp4v-es MaxInstances=32
2021-12-29 17:43:19.947 17504-17504/ D/MediaCodecInfo: Name=OMX.google.vp8.encoder Type=video/x-vnd.on2.vp8 MaxInstances=32

ExoPlayerVersion v2.15.1 logs

12-29 18:30:11.134   308   519 I PCMAudioStreamOut: calculateLatency(): downstream+proxy latency 52 ms, tuning -50 ms
12-29 18:30:11.135   308   519 I PCMAudioStreamOut: getLatency(): total latency:2 ms, tuning:-50 ms
12-29 18:30:11.135   308   519 I PCMAudioStreamOut: calculateLatency(): downstream+proxy latency 51 ms, tuning -50 ms
12-29 18:30:11.135   308   519 I PCMAudioStreamOut: getLatency(): total latency:1 ms, tuning:-50 ms
12-29 18:30:11.149   522  6060 I MediaFocusControl: abandonAudioFocus() from uid/pid 10361/9417 clientId=com.amazon.media.AmazonAudioManager@6149752com.google.android.exoplayer2.AudioFocusManager$AudioFocusListener@84b9a23
12-29 18:30:11.150  9417  9417 I ExoPlayerImpl: Release 699bc87 [ExoPlayerLib/2.15.1] [sheldon, AFTSS, Amazon, 28] [goog.exo.core, goog.exo.ui, goog.exo.flac, goog.exo.dash, goog.exo.vpx, goog.exo.opus, goog.exo.ffmpeg]
12-29 18:30:11.364   296  9559 D MTKTEEClient: [MTKTEEClient::GetHDCPCapability] Enter...
12-29 18:30:11.364   296  9559 D MTKTEEClient: [MTKTEEClient::GetHDCPCapability] Current hdcp version is 1, max hdcp version is 4
12-29 18:30:11.364   296  9559 V OEMCryptoCENC: OEMCrypto_GetHDCPCapability result = 0x0
12-29 18:30:11.658  9417  9417 E EventLogger: playerFailed [eventTime=137.04, mediaPos=1031.99, window=0, period=0, errorCode=ERROR_CODE_TIMEOUT
12-29 18:30:11.658  9417  9417 E EventLogger:   com.google.android.exoplayer2.ExoPlaybackException: Unexpected runtime error
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.ExoPlayerImpl.lambda$release$5(ExoPlayerImpl.java:858)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.-$$Lambda$ExoPlayerImpl$eZVQ1P4AuRBXX3IBVzj-JmjEs8k.invoke(Unknown Source:2)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.util.ListenerSet$ListenerHolder.invoke(ListenerSet.java:261)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.util.ListenerSet.lambda$queueEvent$0(ListenerSet.java:170)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.util.-$$Lambda$ListenerSet$NbKDn9xtItiyMgYZmjIx_Sv1FFQ.run(Unknown Source:6)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.util.ListenerSet.flushEvents(ListenerSet.java:191)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.util.ListenerSet.sendEvent(ListenerSet.java:206)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.ExoPlayerImpl.release(ExoPlayerImpl.java:854)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.SimpleExoPlayer.release(SimpleExoPlayer.java:1674)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.demo.PlayerActivity.releasePlayer(PlayerActivity.java:358)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.demo.PlayerActivity.onStop(PlayerActivity.java:177)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.Instrumentation.callActivityOnStop(Instrumentation.java:1432)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.Activity.performStop(Activity.java:7409)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.ActivityThread.callActivityOnStop(ActivityThread.java:4202)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:4180)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.ActivityThread.handleStopActivity(ActivityThread.java:4255)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.servertransaction.TransactionExecutor.performLifecycleSequence(TransactionExecutor.java:192)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.servertransaction.TransactionExecutor.cycleToPath(TransactionExecutor.java:165)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:142)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:70)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1824)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.os.Handler.dispatchMessage(Handler.java:106)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.os.Looper.loop(Looper.java:193)
12-29 18:30:11.658  9417  9417 E EventLogger:       at android.app.ActivityThread.main(ActivityThread.java:6740)
12-29 18:30:11.658  9417  9417 E EventLogger:       at java.lang.reflect.Method.invoke(Native Method)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:858)
12-29 18:30:11.658  9417  9417 E EventLogger:   Caused by: com.google.android.exoplayer2.ExoTimeoutException: Player release timed out.
12-29 18:30:11.658  9417  9417 E EventLogger:       at com.google.android.exoplayer2.ExoPlayerImpl.lambda$release$5(ExoPlayerImpl.java:857)
12-29 18:30:11.658  9417  9417 E EventLogger:       ... 26 more
12-29 18:30:11.658  9417  9417 E EventLogger: ]
12-29 18:30:11.681   522   615 E WifiVendorHal: getWifiLinkLayerStats(l.937) failed {.code = ERROR_NOT_SUPPORTED, .description = }
12-29 18:30:11.693   391   391 D MtkHdmiService: MtkHdmiService::getSupportedResolutions: possibly NULL EDID: default u4res_ntsc=0x280a
12-29 18:30:11.693   391   391 I MtkHdmiService: getSuitableResolution edid==null, returning fallback value of RESOLUTION_1280X720P_59_94HZ
12-29 18:30:11.694   522  6060 W AmzDisplayModeConverter: Display.Mode cannot be mapped to auto, please use getHighestPriorityMode to get a valid id
12-29 18:30:11.699  9417  9417 I Choreographer: Skipped 33 frames!  The application may be doing too much work on its main thread.
12-29 18:30:11.704   322   322 I MTK_GRALLOC:  Successfully unref secure 11187
12-29 18:30:12.171   691  1041 W bt_btif : bta_hh_le_input_rpt_notify uuid=0x2a4d srv_handle=79 is_bl_svc_primary=1 rpt_id=1 len=3
12-29 18:30:12.172   522   605 E SELinux : avc:  denied  { see_home_task } for  scontext=u:r:platform_app:s0:c512,c768 tcontext=u:r:system_server:s0 tclass=amazon_policies permissive=0
12-29 18:30:12.172   522   605 I AmazonProfileService: Event is not filtered because it is not in filter key list.
12-29 18:30:12.173   522   605 I FireTVKeyPolicyManager: Dynamic key mapping has been enabled
12-29 18:30:12.173   522   605 I KeyMapManagerUtil: Unknown remote sku id 39. Fetch remote sku id from system property
12-29 18:30:12.173   522   605 I FireTVKeyPolicyManager: Dynamic key mapping key intercepted result 0
12-29 18:30:12.175   522   604 D AmzPhoneWindowManager: is 19 in key list = false

12-29 18:30:10.174   522   605 I KeyMapManagerUtil: Unknown remote sku id 39. Fetch remote sku id from system property
12-29 18:30:10.174   522   605 I FireTVKeyPolicyManager: Dynamic key mapping key intercepted result 0
12-29 18:30:10.176   522   604 D AmzPhoneWindowManager: is 20 in key list = false
12-29 18:30:10.364   296  9559 D MTKTEEClient: [MTKTEEClient::GetHDCPCapability] Enter...
12-29 18:30:10.364   296  9559 D MTKTEEClient: [MTKTEEClient::GetHDCPCapability] Current hdcp version is 1, max hdcp version is 4
12-29 18:30:10.364   296  9559 V OEMCryptoCENC: OEMCrypto_GetHDCPCapability result = 0x0
12-29 18:30:10.370   691  1041 W bt_btif : bta_hh_le_input_rpt_notify uuid=0x2a4d srv_handle=79 is_bl_svc_primary=1 rpt_id=1 len=3
12-29 18:30:10.371   522   605 E SELinux : avc:  denied  { see_home_task } for  scontext=u:r:platform_app:s0:c512,c768 tcontext=u:r:system_server:s0 tclass=amazon_policies permissive=0
12-29 18:30:10.372   522   605 I FireTVKeyPolicyManager: Dynamic key mapping has been enabled
12-29 18:30:10.372   522   605 I KeyMapManagerUtil: Unknown remote sku id 39. Fetch remote sku id from system property
12-29 18:30:10.372   522   605 I FireTVKeyPolicyManager: Dynamic key mapping key intercepted result 0
12-29 18:30:10.374   522   604 D AmzPhoneWindowManager: is 20 in key list = false
12-29 18:30:11.000  9417  9417 E EventLogger: playerFailed [eventTime=136.38, mediaPos=1031.99, window=0, period=0, errorCode=ERROR_CODE_TIMEOUT
12-29 18:30:11.000  9417  9417 E EventLogger:   com.google.android.exoplayer2.ExoPlaybackException: Unexpected runtime error
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.google.android.exoplayer2.SimpleExoPlayer.setVideoOutputInternal(SimpleExoPlayer.java:2014)
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.google.android.exoplayer2.SimpleExoPlayer.access$4200(SimpleExoPlayer.java:94)
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.google.android.exoplayer2.SimpleExoPlayer$ComponentListener.surfaceDestroyed(SimpleExoPlayer.java:2364)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.SurfaceView.updateSurface(SurfaceView.java:627)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.SurfaceView.onWindowVisibilityChanged(SurfaceView.java:250)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.View.dispatchWindowVisibilityChanged(View.java:12868)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewGroup.dispatchWindowVisibilityChanged(ViewGroup.java:1553)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:1784)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1464)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:7199)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.Choreographer$CallbackRecord.run(Choreographer.java:961)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.Choreographer.doCallbacks(Choreographer.java:772)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.Choreographer.doFrame(Choreographer.java:706)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:947)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.os.Handler.handleCallback(Handler.java:873)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.os.Handler.dispatchMessage(Handler.java:99)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.os.Looper.loop(Looper.java:193)
12-29 18:30:11.000  9417  9417 E EventLogger:       at android.app.ActivityThread.main(ActivityThread.java:6740)
12-29 18:30:11.000  9417  9417 E EventLogger:       at java.lang.reflect.Method.invoke(Native Method)
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:858)
12-29 18:30:11.000  9417  9417 E EventLogger:   Caused by: com.google.android.exoplayer2.ExoTimeoutException: Detaching surface timed out.
12-29 18:30:11.000  9417  9417 E EventLogger:       at com.google.android.exoplayer2.SimpleExoPlayer.setVideoOutputInternal(SimpleExoPlayer.java:2012)
12-29 18:30:11.000  9417  9417 E EventLogger:       ... 27 more
12-29 18:30:11.000  9417  9417 E EventLogger: ]
12-29 18:30:11.007  9417  9417 D EventLogger: state [eventTime=136.40, mediaPos=1031.99, window=0, period=0, IDLE]
12-29 18:30:11.038  9417  9417 D EventLogger: surfaceSize [eventTime=136.43, mediaPos=1031.99, window=0, period=0, 0, 0]
12-29 18:30:11.038   322   428 D BufferQueueProducer: About to force-disconnect API_MEDIA, mode=1
12-29 18:30:11.039   322   428 I MTK_GRALLOC:  Successfully unref secure 11172
12-29 18:30:11.039   322   428 I MTK_GRALLOC:  Successfully unref secure 11174
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11178
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11181
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11184
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11190
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11193
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11196
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11197
12-29 18:30:11.040   322   428 I MTK_GRALLOC:  Successfully unref secure 11199`

Issue Analytics

State:
Created 2 years ago
Comments:9 (1 by maintainers)

Top GitHub Comments

3reactions

sebastianganscacommented, Aug 19, 2022

It is also happening for us on 2.18.1 when player is running and we but an Android box to standby and we stop & release Exo.

0reactions

Asseel-Najicommented, Nov 8, 2022

We are having the same issue, could you please update?

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