Analytics setup: Error: The response is not a valid JSON response

Bug Description

Some users have been encountering issues when connecting the Analytics module, with the error below appearing when clicking on the “Configure Analytics” button Error: The response is not a valid JSON response

Console errors:

VM2496:1 POST https://www.xxxx.xxx/wp-json/google-site-kit/v1/modules/analytics/data/settings?_locale=user 403
(anonymous) @ VM2496:1
b @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
c @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
forEach.t.<computed> @ googlesitekit-vendor.js?ver=1.7.0:1
n @ googlesitekit-vendor.js?ver=1.7.0:1
_next @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
u @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
i @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
o @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
e @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
u @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
i @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
k @ googlesitekit-vendor.js?ver=1.7.0:1
set @ googlesitekit-module.js?ver=1.7.0:4
(anonymous) @ googlesitekit-module.js?ver=1.7.0:17
k @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
C.forEach.t.<computed> @ googlesitekit-vendor.js?ver=1.7.0:1
k @ googlesitekit-vendor.js?ver=1.7.0:1
e @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
i @ googlesitekit-vendor.js?ver=1.7.0:1
AsyncIterator._invoke @ googlesitekit-vendor.js?ver=1.7.0:1
C.forEach.t.<computed> @ googlesitekit-vendor.js?ver=1.7.0:1
l.async @ googlesitekit-vendor.js?ver=1.7.0:1
value @ googlesitekit-module.js?ver=1.7.0:17
m @ googlesitekit-vendor.js?ver=1.7.0:1
k @ googlesitekit-vendor.js?ver=1.7.0:1
(anonymous) @ googlesitekit-vendor.js?ver=1.7.0:1
E @ googlesitekit-vendor.js?ver=1.7.0:1
Aa @ googlesitekit-vendor.js?ver=1.7.0:1
T @ googlesitekit-vendor.js?ver=1.7.0:1
Ba @ googlesitekit-vendor.js?ver=1.7.0:1
Kd @ googlesitekit-vendor.js?ver=1.7.0:1
rt @ googlesitekit-vendor.js?ver=1.7.0:1
Qd @ googlesitekit-vendor.js?ver=1.7.0:1
Hc @ googlesitekit-vendor.js?ver=1.7.0:1
Pd @ googlesitekit-vendor.js?ver=1.7.0:1
e.unstable_runWithPriority @ googlesitekit-vendor.js?ver=1.7.0:1
Hr @ googlesitekit-vendor.js?ver=1.7.0:1
et @ googlesitekit-vendor.js?ver=1.7.0:1
Nd @ googlesitekit-vendor.js?ver=1.7.0:1
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Main WordPress support topic to work from: https://wordpress.org/support/topic/error-the-response-is-not-a-valid-json-response-3/#topic-12689616-replies

Additional information:

• Occurs with all plugins temporarily deactivated
• Matching URLs in WP General settings
• No mixed content, all https
• Site Health information provided in submission form
• Site Kit 1.7.0
• Module status active in Site Health
• Checked from browser incognito with plugins deactivated

Awaiting additional information

Other recent reported topics (with same JSON error in the past month):

• https://wordpress.org/support/topic/the-response-is-not-a-valid-json-response-12/ (Resolved - mismatching URLs)
• https://wordpress.org/support/topic/analytics-connection-gives-error-the-response-is-not-a-valid-json-response/
• https://wordpress.org/support/topic/error-the-response-is-not-a-valid-json-response-2/ (Resolved - unknown)
• https://wordpress.org/support/topic/error-the-response-is-not-a-valid-json-response-2/ (Resolved - unknown)

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[bethanylang]

Hi @leqnam! Support for Site Kit is provided via the support forums. If you’d like to open a new topic there, we’d be happy to help.

[cadentic]

hi

I need a specific IP address or port to enable from security group as I am using ec2