Cannot read property 'activateModule' of null

See original GitHub issue

There have been a couple of Site Kit users who reported the below error, unknown at what stage so far, troubleshooting ongoing: Cannot read property 'activateModule' of null

https://wordpress.org/support/topic/site-kit-encountered-an-error-35/ | Resolved - no response or additional insights | SH info within topic
https://wordpress.org/support/topic/site-kit-encounterred-an-error/ | Resolved - no response or additional insights | No SH info provided

Steps to reproduce

Unknown so far

Additional Context

Latest occurrence is with Site Kit 1.32.0. this site has no publicly accessible REST endpoints (awaiting further insights)

Insights & Troubleshooting Checks performed

Health Check & Troubleshooting plugin check
Front end check (mixed content, minified content, combined JS)
Incognito mode - the same occurs
Checked users Site Health info, no obvious cause
Additional .htaccess rules applied - True
Confirmed no modification of Site Kit placed snippet
Uninstalled and reinstalled plugin
User confirmed no “Critical errors” in their Site Health status
Attempted setup/viewing dashboards from another device
Temporary disabled WAF rules at host level - including ModSecurity
Checked site setup and dashboard from another WordPress site on the same hosting platform
Reset Site Kit (on the SK service)
Reset previous site records (on the SK service)
Disconnected Site Kit
Disconnected impacted service and connected once more
Checked does the same occur from another admin users account
Checked setup / viewing dashboards from another WordPress administrator account
Modified WordPress site settings (switching https > http, logging in once once more & reverting to https)
Reviewed error logs
Reviewed XHR requests

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Acceptance criteria

Implementation Brief

Test Coverage

Visual Regression Changes

QA Brief

Changelog entry

Issue Analytics

State:
Created 2 years ago
Comments:6

Top GitHub Comments

1reaction

bethanylangcommented, Jun 7, 2021

@jamesozzie Assigned to you as you were waiting for more details from other users.

1reaction

jamesozziecommented, Jun 1, 2021

@bethanylang I’m awaiting additional insights from impacted users in order to try and recreate.

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