User feedback form doesn't re-appear after returning to the dashboard page

Bug Description

An observation: the User Feedback Form Appears on the Dashboard but the user does not complete it. The user then goes to another module page and comes back to the Dashboard. The User Feedback Form should then reappear, but it doesn’t at the moment.

Related Asana ticket: https://app.asana.com/0/1200379030254833/1200498459236227

A possible solution for this issue is to cache the survey only if it has been idle for 2 mins or more and the user hasn’t completed it. In this case, if the user left the dashboard page and returned back to it, they will see the survey again and can complete it.

Steps to reproduce

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

Screenshots

Additional Context

• PHP Version:
• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Plugin Version [e.g. 22]
• Device: [e.g. iPhone6]

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Acceptance criteria

• If a user feedback survey is shown and the user doesn’t interact with it and goes to another page, it should keep appearing as long as 30 seconds since first appearing haven’t passed. In other words:
  • If the user clicks away from the dashboard and then returns quickly, or refreshes the dashboard within 30 seconds after the user feedback survey was triggered, it should be re-triggered.
  • If the user remains more than 30 seconds on the dashboard without interacting with the user feedback survey, it can be assumed they don’t care right now, so at this point it should not be re-triggered on next page load (and instead rely on our default 1 hour timeout for triggering surveys).

Implementation Brief

• Using assets/js/googlesitekit/datastore/user/surveys.js,
  • In the triggerSurvey function, update the logic to set the cache when ttl > 0 by delaying the setItem call by 30 seconds using setTimeout.

Test Coverage

• No new tests to be added.

Visual Regression Changes

• N/A

QA Brief

• Visit the main dashboard and the user feedback is displayed.
• Within 30s, navigate to another page within the admin.
• Return to the main dashboard. The user feedback should be displayed again.
• Now wait for 35s, without interacting with the component.
• Navigate away from the page and come back to the main dashboard.
• The user feedback component should not show up

Changelog entry

• Add a timeout to delay caching the survey by 30 seconds

[asvinb]

You’re right @eugene-manuilov 🤦 I didn’t realize the form will not show up if the user interacted with it, thus I wanted to know when the user interacts with it. IB updated. Thanks!

[wpdarren]

QA Update: ✅

Nice! Works perfect.

• Verified that when you visit the main dashboard, the user feedback is displayed.
• When I navigate to another page within the admin and return to the main dashboard, the user feedback is displayed again.
• When I wait for 35s, without interacting with the component, navigate away from the page and come back to the main dashboard, the user feedback component does not show up