Stuck on an issue?

Lightrun Answers was designed to reduce the constant googling that comes with debugging 3rd party libraries. It collects links to all the places you might be looking at while hunting down a tough bug.

And, if you’re still stuck at the end, we’re happy to hop on a call to see how we can help out.

PageSpeed Insights suddenly returning FAILED_DOCUMENT_REQUEST on Square sites

See original GitHub issue

Apologies if this is not the right place to report PageSpeed Insights related bugs.

Multiple Square sites I was monitoring via the PageSpeed Insights API suddenly started returning FAILED_DOCUMENT_REQUEST on March 3rd, 2021 15:40 EST. I assume this is affecting all Square sites.

Provide the steps to reproduce

Enter https://benchmarks-empty-site.square.site/ on PageSpeed Insights

Another example: https://boba-guys.square.site/

What is the current behavior?

Error:

Lighthouse returned error: FAILED_DOCUMENT_REQUEST. Lighthouse was unable to reliably load the page you requested. Make sure you are testing the correct URL and that the server is properly responding to all requests. (Details: net::ERR_CONNECTION_FAILED)

What is the expected behavior?

For a successful page speed report to be returned. There were no changes on the site, and Lighthouse runs fine on them via Chrome and lighthouse CLI.

I checked the PSI release notes but no red flags.

Environment Information

Affected Channels: PageSpeed Insights
Lighthouse version: Confirmed working on v7.2.0
Chrome version: Confirmed working on Version 88.0.4324.192 (Official Build) (x86_64)
Node.js version: v14.15.4
Operating System: macOS 11.2.1

Related issues

Issue Analytics

State:
Created 3 years ago
Comments:9

Top GitHub Comments

1reaction

privatenumbercommented, Mar 16, 2021

Seems to be working consistently as of a day or two ago. Yesterday, I was able to make 14 successful PSI audits for Square sites consecutively.

Thank you for investigating, @connorjclark and Lighthouse team!

1reaction

privatenumbercommented, Mar 12, 2021

This was marked resolved but the problem still persists for me.

Try: https://benjerrytakeout.square.site/ (Different Square site just to make sure there’s no cache hit or whatever)

Top Results From Across the Web

Square Dashboard Troubleshooting

Common issues include: Trouble logging in to your account using correct login information. Trouble updating your online Square Dashboard (including trouble ...