QTS 5.0.0 Qnap integration issue

The problem

Cpu temperature, Cpu usage and network interfaces info are no longer working. I’ve this issue since I upgraded my qts to 5.0.0 (running on a TVS-673e NAS with a 10Gb nic ) I already had a similar issue in the past but the integration was fixed. 5.0.0 qts broke it again I guess

What version of Home Assistant Core has the issue?

core-2021.12.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Qnap

Link to integration documentation on our website

https://www.home-assistant.io/integrations/qnap/

Example YAML snippet

- platform: qnap
    host: !secret ip_nas
    port: !secret qnap_port
    username: !secret qnap_user
    password: !secret qnap_psw
    monitored_conditions:
      - status
      - cpu_usage
      - cpu_temp
      - system_temp
      - memory_percent_used
      - network_tx
      - network_rx
      - volume_percentage_used
      - volume_size_free
      - volume_size_used
      - drive_smart_status

Anything in the logs that might be useful for us?

2021-12-12 17:26:01 ERROR (MainThread) [homeassistant.components.sensor] Error adding entities for domain sensor with platform qnap
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 382, in async_add_entities
    await asyncio.gather(*tasks)
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 613, in _async_add_entity
    await entity.add_to_platform_finish()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 748, in add_to_platform_finish
    self.async_write_ha_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 505, in async_write_ha_state
    self._async_write_ha_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 538, in _async_write_ha_state
    state = self._stringify_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 511, in _stringify_state
    if (state := self.state) is None:
  File "/usr/src/homeassistant/homeassistant/components/sensor/__init__.py", line 363, in state
    value = self.native_value
  File "/usr/src/homeassistant/homeassistant/components/qnap/sensor.py", line 380, in native_value
    data = self._api.data["bandwidth"][self.monitor_device]
KeyError: 'eth4'
2021-12-12 17:26:01 ERROR (MainThread) [homeassistant.components.sensor] Error while setting up qnap platform for sensor
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 257, in _async_setup_platform
    await asyncio.gather(*pending)
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 382, in async_add_entities
    await asyncio.gather(*tasks)
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 613, in _async_add_entity
    await entity.add_to_platform_finish()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 748, in add_to_platform_finish
    self.async_write_ha_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 505, in async_write_ha_state
    self._async_write_ha_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 538, in _async_write_ha_state
    state = self._stringify_state()
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 511, in _stringify_state
    if (state := self.state) is None:
  File "/usr/src/homeassistant/homeassistant/components/sensor/__init__.py", line 363, in state
    value = self.native_value
  File "/usr/src/homeassistant/homeassistant/components/qnap/sensor.py", line 380, in native_value
    data = self._api.data["bandwidth"][self.monitor_device]
KeyError: 'eth4'

Additional information

No response

[nkrick]

I experienced the same problem for several months, ever since upgrading to QTS 5. I finally decided to do more troubleshooting and found the following:

I use a unique admin account for Home Assistant monitoring, so there was no MFA configured to interfere with access. However, after reading through the thread, I noticed that the integration works by essentially logging into the web UI to pull information, so I decided to log into the web UI as the home assistant admin user and was prompted to accept the new privacy policy. Once I accepted the policy and clicked through the “intro,” the Qnap integration started working again.

For anyone else having problems, I recommend doing the same thing. First, create a unique admin account just for Home Assistant monitoring. Second, login as that account and click through any agreements, warnings, wizards, etc. Last, setup the Home Assistant Qnap integration to use this new admin user.

[mogodon]

I’m 99% sure it’s because of the MFA.

I gave up and installed Netdata via qpkg on the NAS. You can then use that to pull through stats to HA.

https://forum.qnap.com/viewtopic.php?f=320&t=121518&sid=8c9002611c64953e865c9068db9b19fb

https://www.home-assistant.io/integrations/netdata/

Its a bit of a faff to set up but there are way more stats that you can pull.