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Stall&Crash When Opening Help Document

See original GitHub issue

Bug description

Device: iPhone 8 Plus(iOS 15.5) Version: 19.4.941 When I try to open any help page, the webpage is stuck in loading. I tried opening in safari by tapping that share button but then the app instantly crashed.

Everything works fine on my iPad.

Crash Report

Uncaught exception NSInvalidArgumentException : *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]
 (
	0   CoreFoundation                      0x00000001808dfd20 48CD0A80-7A92-34EB-B140-8C475D135808 + 601376
	1   libobjc.A.dylib                     0x00000001980d0ee4 objc_exception_throw + 56
	2   CoreFoundation                      0x00000001809da6a8 48CD0A80-7A92-34EB-B140-8C475D135808 + 1627816
	3   CoreFoundation                      0x00000001809d80cc 48CD0A80-7A92-34EB-B140-8C475D135808 + 1618124
	4   CoreFoundation                      0x000000018086cdd4 48CD0A80-7A92-34EB-B140-8C475D135808 + 130516
	5   CoreFoundation                      0x00000001808967d4 48CD0A80-7A92-34EB-B140-8C475D135808 + 301012
	6   WebSSH                              0x0000000102895e08 -[TOWebViewController actionButtonTapped:] + 240
	7   UIKitCore                           0x000000018301e0b4 A84E395E-0B00-3162-B1FD-B861CE41349C + 4817076
	8   UIKitCore                           0x000000018313d20c A84E395E-0B00-3162-B1FD-B861CE41349C + 5992972
	9   UIKitCore                           0x0000000182ed343c A84E395E-0B00-3162-B1FD-B861CE41349C + 3462204
	10  UIKitCore                           0x0000000182f6a318 A84E395E-0B00-3162-B1FD-B861CE41349C + 4080408
	11  UIKitCore                           0x00000001831e1eb0 A84E395E-0B00-3162-B1FD-B861CE41349C + 6667952
	12  UIKitCore                           0x0000000182ce7e74 A84E395E-0B00-3162-B1FD-B861CE41349C + 1449588
	13  UIKitCore                           0x0000000182d17994 A84E395E-0B00-3162-B1FD-B861CE41349C + 1644948
	14  UIKitCore                           0x0000000182eb8504 A84E395E-0B00-3162-B1FD-B861CE41349C + 3351812
	15  UIKitCore                           0x0000000182cec974 A84E395E-0B00-3162-B1FD-B861CE41349C + 1468788
	16  UIKitCore                           0x0000000182ce1838 A84E395E-0B00-3162-B1FD-B861CE41349C + 1423416
	17  UIKitCore                           0x0000000182ce6c54 A84E395E-0B00-3162-B1FD-B861CE41349C + 1444948
	18  CoreFoundation                      0x00000001809004ec 48CD0A80-7A92-34EB-B140-8C475D135808 + 734444
	19  CoreFoundation                      0x000000018091061c 48CD0A80-7A92-34EB-B140-8C475D135808 + 800284
	20  CoreFoundation                      0x0000000180852824 48CD0A80-7A92-34EB-B140-8C475D135808 + 22564
	21  CoreFoundation                      0x0000000180857ef8 48CD0A80-7A92-34EB-B140-8C475D135808 + 44792
	22  CoreFoundation                      0x000000018086b240 CFRunLoopRunSpecific + 572
	23  GraphicsServices                    0x00000001a1361988 GSEventRunModal + 160
	24  UIKitCore                           0x000000018306b41c A84E395E-0B00-3162-B1FD-B861CE41349C + 5133340
	25  UIKitCore                           0x0000000182e04b88 UIApplicationMain + 336
	26  WebSSH                              0x00000001027aeed4 main + 84
	27  dyld                                0x00000001040603d0 start + 444
)

Screen Recording

https://user-images.githubusercontent.com/104612478/180698259-32fe04bc-15d9-4907-a5e2-258483bf8ca7.MOV

Steps to reproduce

  1. Open any help page
  2. Tap the share button

Issue Analytics

  • State:closed
  • Created a year ago
  • Comments:8 (5 by maintainers)

github_iconTop GitHub Comments

1reaction
isonthelinecommented, Jul 26, 2022

@VermiIIi0n Could you try the latest beta release?

I have done a fix : https://testflight.apple.com/join/QSrBK59z

1reaction
isonthelinecommented, Jul 25, 2022

Hello @VermiIIi0n 👋

Thank you for your bug report!

I will check it tonight.

Sorry for the trouble.

Read more comments on GitHub >

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