Error: Cannot load model. Version to load is newer than local (7.11.5)

Steps to Reproduce

I opened the android app, it got updated, after that i closed from phone and opened on pc (synchronization enabled) and it threw the mentioned error

1. Have SP 7.11.5.0 installed on windows with synchronization enabled and auto backup
2. Open the Android App from phone.
3. Accept the update request from phone (at the end of the update it was on 7.11.5).
4. Start working from phone, add some tasks and have them done
5. Exit the app from phone to start working from windows
6. Open the Windows SP App
7. Get the error: “Cannot load model. Version to load is newer than local. Please close the app and update your local productivity version first, before importing the data” which continues appearing.

Error Log (Desktop only)

Console Output

Stacktrace

Error: Cannot load model. Version to load is newer than local
    at _n (file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:1333263)
    at zd (file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:1510343)
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:1512207
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:184167
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:173718
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:172885
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:3627428
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:3625808
    at file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:173172
    at o.X [as accumulator] (file:///C:/Users/FRCABALL/AppData/Local/Programs/superProductivity/resources/app.asar/dist/main.0b14eb60dae60b557008.js:1:175383)

Meta Info

META: SP7.6.0 Electron – en-US – Win32 – Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) superProductivity/7.6.0 Chrome/91.0.4472.124 Electron/13.1.7 Safari/537.36

Actions Before Error

1654126479794: [Tag] Update Work End for Tag 
1654126479798: [Persistence] Save to DB (3) 
1654126480783: [Task] Add time spent 
1654126480785: [Project] Update Work End 
1654126480791: [Tag] Update Work End for Tag 
1654126480796: [Persistence] Save to DB (3) 
1654126481782: [Task] Add time spent 
1654126481785: [Project] Update Work End 
1654126481789: [Tag] Update Work End for Tag 
1654126481793: [Persistence] Save to DB (3) 
1654126482782: [Task] Add time spent 
1654126482783: [Project] Update Work End 
1654126482790: [Tag] Update Work End for Tag 
1654126482796: [Persistence] Save to DB (3) 
1654126483784: [Task] Add time spent 
1654126483787: [Project] Update Work End 
1654126483799: [Tag] Update Work End for Tag 
1654126483811: [Persistence] Save to DB (3) 
1654126484209: [Task] SetSelectedTask 
1654126484218: [Task] UnsetCurrentTask 
1654126484219: [Pomodoro] Pause Pomodoro 
1654126486717: [Task] Move to archive 
1654126486727: [Persistence] Save to DB (3) 
1654126486727: [Task] UnsetCurrentTask 
1654126486728: [Pomodoro] Pause Pomodoro 
1654126486781: [Persistence] Save to DB 
1654179534168: [SP_ALL] Load(import) all data 
1654179534174: [SP_ALL] All Data was loaded 
1654179535873: [Persistence] Save to DB (17) 
1654179535995: [SP_ALL] Load(import) all data

[johannesjo]

Hey @aguscaba ! I am very sorry, I got confused. Actually data export is currently disabled for the android version, since it is not working (it just wasn’t for my mobiles android version, which was an older one).

You might be able to access the data directly from your sync providers file system. From there you might be able to import it again in the webapp (https://app.super-productivity.com) from where you can use the privacy data export (which obfuscates all private data). In case importing and exporting works from the webapp, you might also be able to import that data in your windows app.

[johannesjo]

Hm this is very odd! Could you maybe provide a data export (from the mobile app)? It might be that for some reason a bit of your data got into an invalid state that I didn’t account for and that I can’t reproduce. It would be great if you could share a copy of your data to [e-mail], so I can debug this on my computer. You can create an export by navigating to “Settings” and then to “Import/Export” or you can use the “Export data” button from the error Dialog (there is also a button there which will anonymize the data before exporting).