Sorry we couldn't complete your registration - Could not perform internal changes: Error obtaining Let's Encrypt ecertificate.

Expected behavior

Registration takes 20-30 seconds as mentioned on config page with eventual successful registration.

Actual behavior

Registration fails after ~47 seconds with message:

Sorry we couldn’t complete your registration.

Could not perform internal changes: Error obtaining Let’s Encrypt ecertificate. Mail [e-mail]. Please try again later or mail [e-mail]

Please report this to our issue tracker and mention the request id Zawd8NJ4ztqW5NGTvmcR.

Steps to reproduce the behavior

1. Go to JSXC settings and register for managed beta service
2. Change nothing, enable “Enable chat on log in”
3. Check privacy and warranty boxes
4. Click register

Environment

• **JSXC version: 4.1.1

• Host system and version: PHP Version: 7.3.17 Type: pgsql Version: PostgreSQL 11.9 (Ubuntu 7.5.0-3ubuntu1~18.04) 7.5.0, 64-bit

• Browser vendor and version: Firefox 80.0.1 (64-bit)

• Any browser plugins enabled? yup a few, but nothing that (I think) would cause this error message.

• XMPP server vendor and version:

• Is your XMPP server working with other clients as expected? Not using another client.

Logs

Javascript

JSXC

XMPP

Host

I am presuming the cause of this is something similar to #939.

[MarcelWaldvogel]

Yes, the DNS-based certificate creation we are forced to use to obtain XMPP certificates sometimes takes longer and times out. However, a follow-up request often solves the problem. We should increase the timeout in the client (and mention that it takes ~1 minute). Sorry for the inconvenience!

[MarcelWaldvogel]

Thanks for reporting the typo, it is fixed.

I also changed our DNS server configuration, which should help speed up certificate generation.