Mattermost Desktop 5.2.0 hangs, won't load

Running 5.2.0 Windows Desktop app. When trying to launch the app this morning, the app doesn’t properly load. Everything was working fine yesterday. Here’s what I get in the log. Looks like the reload-config is failing for some reason? Any help or suggestions appreciated. I tried removing the local storage, but that doesn’t seem to have helped.

[2022-11-01 08:37:18.291] [info] Checking for update [2022-11-01 08:37:18.491] [info] Update for version 5.2.0 is not available (latest version: 5.2.0, downgrade is disallowed). [2022-11-01 08:37:22.317] [info] [xTuple___TAB_MESS…] finished loading https://team.xtuple.net/ [2022-11-01 08:37:40.207] [warn] main window closed [2022-11-01 08:40:56.800] [debug] DownloadsManager.init { ‘this.json’: {}, validatedJSON: {} } [2022-11-01 08:40:56.808] [debug] DownloadsManager.saveAll [2022-11-01 08:40:56.814] [debug] DownloadsManager.checkForDeletedFiles [2022-11-01 08:40:56.921] [info] Log level set to: info [2022-11-01 08:40:57.106] [info] BrowserView created for server xTuple___TAB_MESSAGING [2022-11-01 08:40:57.112] [info] [xTuple___TAB_MESS…] Loading https://team.xtuple.net/ [2022-11-01 08:40:57.125] [warn] couldn’t show xTuple___TAB_MESSAGING, not ready [2022-11-01 08:40:57.156] [warn] Failed to set new language en-US [2022-11-01 08:40:57.159] [warn] Failed to set new language US [2022-11-01 08:40:57.192] [info] config.autostart has been configured: true [2022-11-01 08:40:57.346] [info] Can’t send reload-config, will retry [2022-11-01 08:40:57.364] [info] Log level set to: info [2022-11-01 08:40:57.392] [info] config.autostart has been configured: true [2022-11-01 08:40:58.358] [info] Can’t send reload-config, will retry [2022-11-01 08:40:59.365] [info] Can’t send reload-config, will retry [2022-11-01 08:41:00.373] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:02.042] [info] Checking for update [2022-11-01 08:41:09.301] [info] Can’t send reload-config, will retry [2022-11-01 08:41:09.314] [info] Log level set to: info [2022-11-01 08:41:09.332] [info] Update for version 5.2.0 is not available (latest version: 5.2.0, downgrade is disallowed). [2022-11-01 08:41:09.345] [info] config.autostart has been configured: true [2022-11-01 08:41:10.062] [info] Can’t send reload-config, will retry [2022-11-01 08:41:10.076] [info] Log level set to: info [2022-11-01 08:41:10.108] [info] config.autostart has been configured: true [2022-11-01 08:41:10.305] [info] Can’t send reload-config, will retry [2022-11-01 08:41:11.075] [info] Can’t send reload-config, will retry [2022-11-01 08:41:11.325] [info] Can’t send reload-config, will retry [2022-11-01 08:41:12.085] [info] Can’t send reload-config, will retry [2022-11-01 08:41:12.338] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:13.097] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:38.110] [info] [xTuple___TAB_MESS…] finished loading https://team.xtuple.net/ [2022-11-01 08:40:57.125] [warn] couldn’t show xTuple___TAB_MESSAGING, not ready [2022-11-01 08:40:57.156] [warn] Failed to set new language en-US [2022-11-01 08:40:57.159] [warn] Failed to set new language US [2022-11-01 08:40:57.192] [info] config.autostart has been configured: true [2022-11-01 08:40:57.346] [info] Can’t send reload-config, will retry [2022-11-01 08:40:57.364] [info] Log level set to: info [2022-11-01 08:40:57.392] [info] config.autostart has been configured: true [2022-11-01 08:40:58.358] [info] Can’t send reload-config, will retry [2022-11-01 08:40:59.365] [info] Can’t send reload-config, will retry [2022-11-01 08:41:00.373] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:02.042] [info] Checking for update [2022-11-01 08:41:09.301] [info] Can’t send reload-config, will retry [2022-11-01 08:41:09.314] [info] Log level set to: info [2022-11-01 08:41:09.332] [info] Update for version 5.2.0 is not available (latest version: 5.2.0, downgrade is disallowed). [2022-11-01 08:41:09.345] [info] config.autostart has been configured: true [2022-11-01 08:41:10.062] [info] Can’t send reload-config, will retry [2022-11-01 08:41:10.076] [info] Log level set to: info [2022-11-01 08:41:10.108] [info] config.autostart has been configured: true [2022-11-01 08:41:10.305] [info] Can’t send reload-config, will retry [2022-11-01 08:41:11.075] [info] Can’t send reload-config, will retry [2022-11-01 08:41:11.325] [info] Can’t send reload-config, will retry [2022-11-01 08:41:12.085] [info] Can’t send reload-config, will retry [2022-11-01 08:41:12.338] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:13.097] [error] Unable to send the message to the main window for message type reload-config [2022-11-01 08:41:38.110] [info] [xTuple___TAB_MESS…] finished loading https://team.xtuple.net/`

[piercetyler]

@tboulis One of my co-workers suggested View > Clear Cache. I tried that and it worked. Thanks everyone for your help!

[tboulis]

@piercetyler thank you. Can you check if you can use the web application? There could be a problem with your server