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chatbot using Direct Line is mixing responses between users

See original GitHub issue

Screenshots

Version

4.5.1

Describe the bug

when two users are posing questions to the chatbot using Direct Line, after few questions, the answer of first user’s question is being sent to second user and vice-versa

Steps to reproduce

Go to ‘…’
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See error

Expected behavior

Each user should get response of his own question and not any others

Additional context

[Bug]

Issue Analytics

State:
Created 4 years ago
Comments:6 (2 by maintainers)

Top GitHub Comments

1reaction

tdurnfordcommented, Feb 12, 2020

@scch1002 Yes, if the developer does not provide a token through either Web Chat’s props or does not generate a Direct Line token with a user id, then Web Chat will generate a random user id.

https://github.com/microsoft/BotFramework-WebChat/blob/17f406974253eac292637a33f87d6ce07092fb8d/packages/core/src/sagas/connectSaga.js#L40

If the developer uses the same user id whether it is through Web Chat’s props or through the token in multiple conversations, then the conversations will all share the same user data on the bot side. So reusing user ids can cause issues in the conversation.

0reactions

v-kydelacommented, Feb 19, 2020

Closing due to lack of activity

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