Cognitive Speech not working in West Europe

Screenshots

Version

I use 4.7.1, but it doesn’t work on 4.6.0 too.

"<meta name="botframework-directlinespeech:version" content="4.7.1">
<meta name="botframework-webchat:bundle:variant" content="full-es5">
<meta name="botframework-webchat:bundle:version" content="4.7.1">
<meta name="botframework-webchat:core:version" content="4.7.1">
<meta name="botframework-webchat:ui:version" content="4.7.1">"

Describe the bug

When I click on the microphone this error occurs.

On 19.12.2019 everything worked fine and when I tried on 20.12.2019 WITHOUT changing anything at the code it wouldn’t work.

This is how I implement the Cognitive Speech Service:

<script>
webSpeechPonyfillFactory = window.WebChat.createCognitiveServicesSpeechServicesPonyfillFactory({
			//	credentials: {
						region: 'westeurope',
						subscriptionKey: 'XXXXX'
			//		}
			})
			window.WebChat.renderWebChat({
				directLine: window.WebChat.createDirectLine({
				//	token: token
					secret: 'XXXXXXXX',
					
				}),
				webSpeechPonyfillFactory: webSpeechPonyfillFactory,
				// disable timestamp
				groupTimestamp: false,
					
				//set language
				locale: 'en-US',
					
			}, 
				document.getElementById('webchat'));
			
         
      </script>

Expected behavior

It should recognize my voice and translate it to text.

Additional context

My bot runs on C#, but I tried on a JS-Bot too, same Error. WebSockets are enabled in the BotConfig.

[Bug]

[compulim]

Although you may not using LUIS in your bot, Direct Line channel do provides a LUIS ID and requires Web Chat to pass it to Cognitive Services. The ID is called “LUIS reference grammar ID”.

Even in your case, you are not using LUIS, Direct Line channel still send us the LUIS ID, so we still pass it to Cognitive Services. And I believe Cognitive Services has some issues handling LUIS ID in West Europe region.

We have contacted Cognitive Services team and they are investigating the issue.

[wehnicde]

Closing this issue as it is working now. Thanks for the investigation.