Stuck on an issue?

Lightrun Answers was designed to reduce the constant googling that comes with debugging 3rd party libraries. It collects links to all the places you might be looking at while hunting down a tough bug.

And, if you’re still stuck at the end, we’re happy to hop on a call to see how we can help out.

Error: DirectLineJS: It is connected, we cannot set user id.

See original GitHub issue

Screenshots

Version

<meta name="botframework-directlinespeech:version" content="4.12.1">
<meta name="botframework-webchat:bundle:variant" content="full">
<meta name="botframework-webchat:bundle:version" content="4.12.1">
<meta name="botframework-webchat:core:version" content="4.12.1">
<meta name="botframework-webchat:ui:version" content="4.12.1">

Describe the bug

Just updated from 4.10.1 to 4.12.1 Before the update we could pass userID into the ReactWebChat and in 4.12 we can call setUserID on the DirectLine object aswell. Doing both, either or neither of those, results in the error.

Steps to reproduce

Make a class that extends React.Component
In the render method return a ReactWebChat with relevant props:

Expected behavior

No error.

Additional context

This error may be due to idiosyncrasy but I’d like to get to the bottom of that if it’s the case.

[Bug]

Issue Analytics

State:
Created 2 years ago
Comments:15 (2 by maintainers)

Top GitHub Comments

1reaction

stevkancommented, Apr 9, 2021

@felixvanleeuwen, I spoke with a member of the Web Chat team and it was recommended that you try assigning the userId via the method shown here.

They were also wondering if you are passing in the userId with the secret with generating a token from the Direct Line API call. As I don’t remember from our online call, can you tell me if this is happening or not?

0reactions

stevkancommented, Apr 16, 2021

Closing due to inactivity. If the problem persists or you have new details to provide, please feel free to reopen the issue.