Power BI report setup failing with "Object reference not set to an instance of an object"

Description We are facing issues with upgrading the Power BI report to latest version attached to latest CoE release. After login and setting the environment URL, we get “Object reference not set to an instance of an object” error. We are using service account, which has access to the CoE environment (the CoE solution upgrade was also done with this user). We had tried to use also one of our admin accounts who also has access to the environment and proper privileges.

Steps to reproduce the behavior:

1. open Dashboard-PowerPlatformAdminDashboard-2021-04-08.pbit in Power BI Desktop app
2. when prompted, copied the environment URL from the session details in make.powerapps.com without http prefix
3. when prompted, log in with a service account
4. watch window loading the data
5. after some time operation fails with following message

Version of the Power BI Desktop

Trace log: Feedback Type: Frown (Error)

Error Message: Object reference not set to an instance of an object.

Stack Trace: Microsoft.Mashup.Host.Document.SerializedException at Microsoft.Mashup.Evaluator.ChannelMessenger.CreateChannel() at Microsoft.PowerBI.Client.OleDbProvider.PowerBIMashupDataSource.EvaluationSession.Dispose() at Microsoft.Mashup.Host.ProviderShared.PackageMashupEvaluator.<>c__DisplayClass7_0.<Evaluate>b__1(Object o) at Microsoft.Mashup.Evaluator.Interface.InvokeManyAction1.CheckDone() at Microsoft.Mashup.OleDbProvider.DataHost.MashupEvaluator.<>c__DisplayClass4_1.<Evaluate>b__1() at Microsoft.Mashup.OleDbProvider.DataHost.AsyncResultIDataReaderSourceHelper.InvokeThenOnDispose(Action1 callback, AsyncResult1 result, Action action) at Microsoft.Mashup.OleDbProvider.DataHost.MashupEvaluator.<>c__DisplayClass4_0.<Evaluate>b__0(EvaluationResult21 result) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose(Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose[T](Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.LimitedDocumentEvaluatorFactory.Evaluation1.Complete(EvaluationResult21 result) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose(Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose[T](Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.DocumentEvaluator.<>c__DisplayClass7_01.<BeginGetResult>b__0(EvaluationResult21 result) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose(Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.Interface.EvaluationResultExtensions.InvokeThenOnDispose[T](Action1 callback, EvaluationResult21 result, Action action) at Microsoft.Mashup.Evaluator.LimitedDocumentEvaluatorFactory.Evaluation1.Complete(EvaluationResult21 result) at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation1.TryComplete(EvaluationResult21 result) at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation`1.TryCompleteWithException(Exception exception) at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation.Evaluate(Boolean enableFirewall) at Microsoft.Mashup.Evaluator.EvaluatorThreadPool.EvaluatorThread(Object state) at Microsoft.Mashup.Evaluator.SafeThread2.<>c__DisplayClass9_0.<CreateAction>b__0(Object o)

Stack Trace Message: Object reference not set to an instance of an object.

Invocation Stack Trace: at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace() at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo…ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage) at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e) at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture) at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0() at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null) at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Delegate.DynamicInvokeImpl(Object[] args) at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbacks() at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle) at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func1 showModalFunction) at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoLoadToReportDialog.TryShowDialog(Report report, IExceptionHandler exceptionHandler, IPowerBIWindowService windowService, IQueryServices queryServices, IModelingService modelingService, LocalizedString title, LoadToModelContext loadToModelContext) at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoLoadToReportDialog.<>c__DisplayClass16_0.<TryShowDialogForQueries>b__0() at Microsoft.PowerBI.Client.Windows.Report.<>c__DisplayClass60_01.<SynchronizeLooselyWithQueries>b__0() at Microsoft.PowerBI.Client.Windows.Report.<SynchronizeLooselyWithQueriesAsync>d__611.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder1.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Windows.Report.SynchronizeLooselyWithQueriesAsync[T](Func1 getTask) at Microsoft.PowerBI.Client.Windows.Report.SynchronizeLooselyWithQueries[T](Func1 action) at Microsoft.PowerBI.Client.Windows.Services.TemplateManager.PromptForParametersAndCredentials(IPowerBIWindowService windowService, IQueryServices queryServices, IExceptionHandler exceptionHandler, String filePath, Report templateReport, Boolean allCredentialsSatisfied, Boolean& editQueries) at Microsoft.PowerBI.Client.Windows.Services.TemplateManager.TryImportTemplate(IPowerBIWindowService windowService, IQueryServices queryServices, IExceptionHandler exceptionHandler, TelemetryUserActionId entryPoint, Boolean& editQueries, String filePath) at Microsoft.PowerBI.Client.Windows.Commands.ApplicationCommands.DataImportCommands.ImportTemplate(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, ImportTemplateParameters parameters) at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) at Microsoft.Practices.Prism.Commands.DelegateCommandBase.<>c__DisplayClass4_0.<.ctor>b__0(Object arg) at Microsoft.PowerBI.Client.Windows.Commands.CompositeCommand1.Execute(ICommand command, Object parameter) at Microsoft.Practices.Prism.Commands.CompositeCommand.Execute(Object parameter) at Microsoft.PowerBI.Client.Windows.Commands.CompositeCommand1.Execute(T parameter) at Microsoft.PowerBI.Client.Windows.MainWindow.OpenDocument(TelemetryUserActionId entryPoint, String testFilePath) at Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Windows.MainWindow.ShowStartDialog() at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_7.<<Main>b__7>d.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_7.<Main>b__7(MainWindow mainWindow) at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__114_1>d.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__114_1() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func1 asyncFunc) at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext() at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine) at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func1 asyncFunc) at Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__114_0() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Delegate.DynamicInvokeImpl(Object[] args) at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbacks() at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction) at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) at Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError: {“AppName”:“PBIDesktop”,“AppVersion”:“2.92.706.0”,“ModuleName”:“”,“Component”:“Microsoft.Mashup.Evaluator.ChannelMessenger”,“Error”:“Microsoft.Mashup.Host.Document.SerializedException - System.NullReferenceException”,“MethodDef”:“CreateChannel”,“ErrorOffset”:“”}

Snapshot Trace Logs: C:\Users*****\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot7c60182c-2990-4a1f-bfb0-74e6bc19c185.zip

Model Default Mode: Empty

Model Version: PowerBI_V1

Performance Trace Logs: C:\Users****\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features: PBI_JsonTableInference PBI_NewWebTableInference PBI_ImportTextByExample PBI_ExcelTableInference PBI_eimInformationProtectionForDesktop PBI_newFieldList

Disabled Preview Features: PBI_shapeMapVisualEnabled PBI_SpanishLinguisticsEnabled PBI_qnaLiveConnect PBI_azureMapVisual PBI_dataPointLassoSelect PBI_compositeModelsOverAS PBI_narrativeTextBox PBI_dynamicParameters PBI_anomalyDetection PBI_cartesianMultiplesAuthoring

Disabled DirectQuery Options: TreatHanaAsRelationalSource

Cloud: GlobalCloud

PowerBINonFatalError_ErrorDescription: System.NullReferenceException

PowerBIUserFeedbackServices_IsReported: True

Formulas:

section Section1;

[rosannaGorman]

I have had this same issue that I have been working on all week and just see your post today. I have now reverted to february file Dashboard-PowerPlatformAdminDashboard-2021-01-07.pbit which is now working. We have a large Tenant. I will watch for the two dashboards in your future releases. Thanks for the posting.

[manuelap-msft]

@osbornecc Due to limitations with the TDS endpoint used for DirectQuery when used with Dataverse (see https://docs.microsoft.com/en-us/powerapps/developer/data-platform/dataverse-sql-query#limitations) we are going to have to offer two dashboards going forward - Import mode for larger tenants, DirectQuery for smaller tenants. Because of the limitations, DirectQuery will not work for larger tenants unfortunately.