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NewRelic as a Heroku resource fails to load data in Safari

See original GitHub issue

Description

When viewing NewRelic as a Heroku resource in Safari, I can no longer see any data.

Steps to Reproduce

Visit heroku.com
Tap Installed add-ons > New Relic APM
It tries to load https://one.newrelic.com/launcher/apm-nerdlets.application-index?pane=<ID>&platform[accountId]=<ACCOUNT>&platform[timeRange][duration]=1800000&platform[$isFallbackTimeRange]=true

Expected Behavior

The page loads and I see my data.

Relevant Console output

XMLHttpRequest cannot load https://staging-insights-collector.newrelic.com/v1/accounts/<ACCOUNT_ID>/events due to access control checks.

Your Environment

Browser name and version: Safari 14.0 (15610.1.28.1.9, 15610)
Operating System and version: macOS 10.15.7

Additional context

broken

Issue Analytics

State:
Created 3 years ago
Comments:13 (8 by maintainers)

Top GitHub Comments

2reactions

sighmoncommented, Dec 23, 2020

@jpvajda @jerelmiller Sorry, my mistake - I’d forgotten I had Better installed. https://better.fyi

1reaction

jerelmillercommented, Dec 22, 2020

Hey @sighmon! Taking a look at your screenshot above, it appears that maybe you have a security setting in your browser that might be blocking communication with our New Relic services. That entity-search call getting blocked looks suspect to me. Could you try tweaking the security settings in Safari and see if maybe that helps?

If you are still experiencing the same issue, we’ll have you chat with product support as they’d be able to direct this to the team that owns that UI to investigate further. Let us know what happens!