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Error after authenticating - `We were unable to reach your mail provider. Please try again.`

See original GitHub issue

What operating system are you using?

macOS 10.12

What version of N1 are you using?

Nylas Mail 1.0.8

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Gmail

When I try adding my Gmail account to Nylas, allowing Nylas to use services, and after seeing the “You’re all set!” message, my Nylas window doesn’t do anything. Opening up the developer toolbar yielded this message:

Error
    at new APIError (/src/flux/errors.es6:28:19)
    at _priorityUiCoordinator2.default.settle.then (/src/flux/nylas-api-request.es6:177:30)
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:574:20)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5) Promise

Promise {_bitField: 18087936, _fulfillmentHandler0: APIError: We were unable to reach your mail provider. Please try again.
    at new APIError (/src/fl…, _rejectionHandler0: undefined, _promise0: undefined, _receiver0: undefined}

Then I can’t go any further. This happens every time I try to add my Gmail account.

Issue Analytics

State:
Created 7 years ago
Comments:56 (18 by maintainers)

Top GitHub Comments

3reactions

ck-jrdcommented, Jan 26, 2017

@jstejada v1.0.15 fixed the issue for me. Thanks for the hard work from you and the rest of the Nylas team!

2reactions

grinichcommented, Jan 24, 2017

Not magic, just lots of badass engineering! 🙌

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