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Solved - Sync not working: One or more items in the folder you synchronized do not match

See original GitHub issue

OGCS Version: v2.9.0
Installed or Portable: Portable

Problem Description
Sync doesn’t start since the 4th of November. Log is full of the errors below:

2021-11-10 08:04:59,303 ERROR  1 OutlookGoogleCalendarSync.OGCSexception [28] -  System.Runtime.InteropServices.COMException: One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.
2021-11-10 08:04:59,303 ERROR  1 OutlookGoogleCalendarSync.OGCSexception [21] -  Code: 0xB5920009,-1248722935; Location: get_Categories() in <Unknown File>

Log attached: OGcalsync.log

I have no idea which item doesn’t match or how to find it. Any help appreciated.

Steps to Reproduce the Issue

Start OGCS, press sync.

Issue Analytics

State:
Created 2 years ago
Comments:7 (3 by maintainers)

Top GitHub Comments

1reaction

objarnicommented, Jan 29, 2022

It just started working a couple of days later, after a reboot of windows (that good ole trick!). I tried to update my comment but couldn’t find my way back here, so thanks for giving me a chance to explain another “workaround” - Just Reboot Windows 👯

0reactions

Improov-Allcommented, Jan 29, 2022

That is indeed what I meant: from the Outlook program, follow Paul’s advice or just delete the account that is causing problems.

Op za 29 jan. 2022 20:18 schreef Paul Woolcock @.***>:

@objarni https://github.com/objarni Just to make it clear, this error is not from OGCS but from Outlook itself - it appears to have corrupted itself somehow, hence why my suggestion was an OST/PST file repair first. Removal of the mail account https://support.microsoft.com/en-us/office/remove-or-delete-an-email-account-from-outlook-1fa900ae-6dc8-468c-b754-10292f7ee47a, or the entire profile https://support.microsoft.com/en-us/office/remove-a-profile-d5f0f365-c10d-4a97-aa74-3b38e40e7cdd simply will delete the OST/PST file and recreate it when you add the account back.

Once the mail account is working properly again, so will OGCS.

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