Images added to tickets not viewable

Currently I’m adding images to Snow just like any other attachment:

def post_call(new_record):
    incident = c.resource(api_path='/table/new_call')
    result = incident.create(payload=new_record)
    sys_id = result.one().get('sys_id')
    att_list = new_record['attachment_list']
    for att in att_list:
        incident.attachments.upload(sys_id=sys_id, file_path=att)

However when I try to view an image that’s added like this it just shows the raw image data: If I download the image first it works just fine.

I assume this is because the images are not marked as images by PySnow. I looked through the PySnow documentation and I couldn’t find anything regarding a setting, so thought it might be a bug.

[rbw]

python-magic requires libmagic, which is available out of the box on most Linux distros. On Mac or Windows, you’ll need to install this library manually to get python-magic to build–or use the python-magic-bin fork, which comes with a precompiled libmagic. Problem is, python-magic-bin is not available on Linux.

So, with this in mind, I implemented a conditional import of the python-magic library, and If it fails, the warning with hints about python-magic-bin is shown (seen in your first screenshot), and content-type becomes “text/plain” for all uploads.

[rbw]

Hello,

Yes, you’re right. We need to detect and set the appropriate content type. Shouldn’t be too hard to fix, I’ll have this implemented shortly.

Thanks for reporting!

/Robert