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Lost data on iOS after releasing an update

See original GitHub issue

Current behavior

Our app uses async-storage to store JSON serialised data. It’s really not getting any more complicated than AsyncStorage.getItem and AsyncStorage.setItem. After we release an update we get complaints from users who lost their data. These complaints are consistently tied to when we release a new version of the app.

Expected behavior

AsyncStorage.getItem to “recognise” data from before the update.

Repro steps

We haven’t been able to reproduce it the issue ourselves entirely, but based on the support requests it’s something along the following:

Open app on iOS device
Release new version of app
Start update on device, but don’t finish it yet (so unplug internet for example)
Perform an action in the iOS device which triggers AsyncStorage.setItem.
Finish update
Reopen app
Data is gone

Environment

Async Storage version: ^1.7.1
React-Native version: 0.61.5
Platform tested: iOS
Logs/Error that are relevant: -

Issue Analytics

State:
Created 3 years ago
Reactions:11
Comments:17 (1 by maintainers)

Top GitHub Comments

5reactions

unfrgivncommented, Aug 7, 2020

Having similar issues that I’m unable to reproduce and seems to be a lot of users on iOS 13.5.1 with iPhone 11s (but that’s could be coincidental as it’s a popular combination).

Started in early June with switching to community version of AsyncStorage on RN 0.62.2 and now users are logged out without knowing it and not receiving push notes. I will post here if I can find anything useful.

3reactions

peternoordijkcommented, Jul 17, 2020

I’m still trying to get more information on this