"Model is not available"

I attempted to download this matterport model: https://my.matterport.com/show/?m=BPgscPGiQd3

However, when running the script again afterwards with the webserver, I get the message: “Oops, model not available” (and a link to their troubleshooting page)

Looking at the server.log, I don’t really see any 404s besides the favicon, which I doubt would be a big issue? (Btw - the favicon does show in the browser on the webserver)

2022-06-04 13:19:45 INFO     Server started up
2022-06-04 13:19:48 INFO     Redirecting /js/showcase.js => /js/showcase-internal.js as using our internal showcase.js file
2022-06-04 13:19:48 WARNING  404 error: /favicon.ico may not be downloading everything right

I just noticed, the web browser also had a 404 for “message File”

View in browser: http://127.0.0.1:8080
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET / HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /css/showcase.css HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /css/unsupported_browser.css HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /js/browser-check.js HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /js/showcase.js HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /?m=BPgscPGiQd3 HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET //api/v2/users/current HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] code 404, message File not found
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /favicon.ico HTTP/1.1" 404 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /js/136.js HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "POST /api/mp/models/graph HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /fonts/roboto-regular.woff2 HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /locale/messages/strings_nl.json HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:48] "GET /locale/strings.json HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:49] "GET /fonts/roboto-500.woff2 HTTP/1.1" 200 -
127.0.0.1 - - [04/Jun/2022 13:19:49] "GET /fonts/roboto-300.woff2 HTTP/1.1" 200 -

Any hints or tips? Or is this tool simply out of date?

[PaitoAnderson]

@Mattio1990 - Just add this file graph_posts/GetModelDetails.json below and archive the virtual tour url again.

https://github.com/rebane2001/matterport-dl/blob/bc8c2db9898bfaa9aee700052b3deacaa36595a7/graph_posts/GetModelDetails.json

[mitchcapper]

You are free to leave it open until the PR is merged in (which will actually automatically close it). Slightly more likely a user seeing this error will see this if its open than closed. If not hopefully they just search:)

As for using this before merge, Paito’s method does likely work but we won’t officially support this fix until we get everything merged in (I would assume within the next week or two).