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Cannot connect to plex server

See original GitHub issue

Hi, I’ve been trying out this via docker (Synology Nas) and managed to install it, but looking at the logs it just says ConnectionError: unable to connect to plex server, retrying

The only thing I added in the config is PLEX_URL and PLEX_TOKEN

Let me know if you need any other info

Issue Analytics

State:
Created a year ago
Comments:9 (3 by maintainers)

Top GitHub Comments

2reactions

dom6770commented, Nov 6, 2022

I encountered this error as well and enabled debug mode. The log indicated a mismatch between the SSL certificate address and the hostname. I was able to circumvent the problem by changing my Plex server to prefer (as oppose to require) secure connections and connecting PAL to the server via HTTP instead of HTTPS. Hopefully this helps others who may have been in the same boat.

There’s no need to disable requiring TLS. Getting the right URL and Token is quite simple. Just follow the official guide and view the XML document from one of the library items and use it’s URL as PLEX_URL. It should look something like this:

https://[Local-IP].[AlphaNumeric-Identifier].plex.direct:32400/

With this address it should work. (At least it did for me, I had the same issue with http://local-ip, but with the https://plex.direct URL it’s working.)

1reaction

saviktkrcommented, Nov 14, 2022

I encountered this error as well and enabled debug mode. The log indicated a mismatch between the SSL certificate address and the hostname. I was able to circumvent the problem by changing my Plex server to prefer (as oppose to require) secure connections and connecting PAL to the server via HTTP instead of HTTPS. Hopefully this helps others who may have been in the same boat.

There’s no need to disable requiring TLS. Getting the right URL and Token is quite simple. Just follow the official guide and view the XML document from one of the library items and use it’s URL as PLEX_URL. It should look something like this:

https://[Local-IP].[AlphaNumeric-Identifier].plex.direct:32400/

With this address it should work. (At least it did for me, I had the same issue with http://local-ip, but with the https://plex.direct URL it’s working.)

Thanks for this. It worked!

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