Not updating custom attributes

I’m trying to integrate my react-native app with Intercom, but when I try to send custom attributes from a user, it doens’t work. And it not give an error, so, I could not undestand why it doesn’t work.

I’m using the npm package, and I had follow all steps to implement it on android OS, like is described on npm page documentation.

My android version is 8.0, and i’m using the last version of intercom npm package.

const intercomSettings = {
    name: user.full_name,
    email: user.email,
    user_id: `${user.id_user}`,
    // eslint-disable-next-line
    mobileSale_version: "1.0.1"
  };

Intercom.registerIdentifiedUser({ userId: `${intercomSettings.user_id}` })
    .then((p) => { console.log('iden', p) })

  Intercom.updateUser(intercomSettings)
    .then((p, e) => { console.log('promise', p, e) })
    .catch((err) => { console.log('err', err) })

All this console.log() logs “undefined”, and the mobileSale_version from the user that I’m logged in not update on Intercom site.

[AlphaJuliettOmega]

@Teal-labs-developer I think the issue I was having is that I had to set up the actual attribute on Intercom side

As in, the specific attribute key ‘error’ in my case, you can’t push a key that’s not defined on Intercom side beforehand.

I’m not really sure what I was struggling with re Android vs iOs as it’s now working on Emulators and Real devices.

[carlosa54]

Hi @steinjonathan,

For the custom attributes to work you’ll need to add them as a custom_attributes value.

e.g.

const intercomSettings = {
    name: user.full_name,
    email: user.email,
    user_id: `${user.id_user}`,
    // eslint-disable-next-line
    custom_attributes: {
        mobileSale_version: "1.0.1"
    }
  };