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Something went wrong

See original GitHub issue

I have error on android: “Something went wrong. Couldn’t load your conversations”. Console gives:

Intercom React Native Error TypeError: IntercomWrapper.registerForPush is not a function
    at IntercomClient.js:221
    at tryCallTwo (core.js:45)
    at doResolve (core.js:200)
    at new Promise (core.js:66)
    at IntercomClient.js:220
    at tryCallOne (core.js:37)
    at core.js:123
    at JSTimers.js:98
    at Object.callTimer (JSTimersExecution.js:95)
    at Object.callImmediatesPass (JSTimersExecution.js:199)
    at Object.callImmediates (JSTimersExecution.js:214)
    at MessageQueue.js:222
    at guard (MessageQueue.js:46)
    at MessageQueue.__callImmediates (MessageQueue.js:222)
    at MessageQueue.js:109
    at guard (MessageQueue.js:46)

Issue Analytics

State:
Created 6 years ago
Comments:6

Top GitHub Comments

9reactions

cauboycommented, Oct 9, 2017

I’ve the same problem on Android

Intercom React Native Error TypeError: IntercomWrapper.registerForPush is not a function
    at IntercomClient.js:221
    at tryCallTwo (core.js:45)
    at doResolve (core.js:200)
    at new Promise (core.js:66)
    at IntercomClient.js:220
    at tryCallOne (core.js:37)
    at core.js:123
    at JSTimers.js:262
    at _callTimer (JSTimers.js:143)
    at Object.callImmediatesPass (JSTimers.js:443)

On iOS everything works fine.

Having a look into the native code, registerForPush is defined within the iOS code but not within Android. Is it supposed to be like this?

Any other ideas what might be wrong?

Update: I’ve the feeling that it is supposed to be like this. registerForPush is only needed for iOS, so you might want to put it in a if clause:

if (Platform.OS === 'ios') {
   Intercom.registerForPush()
}

To make pushes work on Android I’ve had to call

Intercom.sendTokenToIntercom(deviceToken)

After I registered my device for pushes and received the deviceToken.

8reactions

andoni0305commented, Sep 6, 2017

Im having the same issue even with Intercom.registerIdentifiedUser already in use. Android simulator works just fine but when installed on a device and trying to open the chat window i just get the “Something went wrong. Couldn’t load your conversations” message. Don’t know what is wrong